Butler📣 Job Ad

in Raffles Hotels & Resorts

21 days ago

	Contract Type	Full-time
	Workplace type	On-site
	Location	Jeddah

Join Our Elite Team as a Butler at Raffles Hotels & Resorts in Jeddah!

Raffles Hotels & Resorts, known for its luxurious hospitality and exceptional service, invites you to become a part of our prestigious team as a Butler. Based in Jeddah, Saudi Arabia, this role demands a high level of professionalism and commitment to ensuring an extraordinary experience for our VIP guests.

Key Responsibilities:

Welcome and escort VIP guests with warmth and professionalism upon arrival and departure.
Provide personalized check-in and check-out experiences either in-room or in the lounge.
Manage guest luggage, offer unpacking and packing services, and handle laundry requests.
Coordinate dining, spa, transportation, and other guest services tailored to individual preferences.
Maintain detailed guest profiles, noting preferences and special requests.
Work collaboratively with departments such as Housekeeping, Room Service, and Concierge to guarantee seamless service delivery.
Prepare guest rooms with personalized amenities and special touches.
Ensure cleanliness and organization in the Butler pantry and working areas.
Quickly respond to guest inquiries and requests with efficiency and professionalism.
Maintain confidentiality regarding guest information and anticipate their needs for a tailored experience.
Communicate smoothly throughout the guest's journey, from pre-arrival to post-departure.
Exhibit knowledge and respect for local Saudi Arabian customs and etiquette.

Qualifications:

Minimum of 2 years of experience as a Butler or in a similar role within a 4-5 star luxury hotel or resort.
Strong command of English; basic Arabic language skills preferred.
Excellent grooming, etiquette, and interpersonal communication skills.
Strong organizational skills and ability to multitask effectively.
Knowledge of Butler service standards (*, Forbes, LQA) preferred.
High attention to detail with strong problem-solving skills.
Professional demeanor with a genuine passion for hospitality and service.
Ability to maintain discretion and confidentiality at all times.
Flexibility to work various shifts, including weekends and holidays.
Familiarity with Middle Eastern hospitality standards.
Strong time management and prioritization skills.

Join us and embody the Raffles culture of heartfelt service!

Requirements

Requires 2-5 Years experience

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About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences.

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Greet and Escort guests to their room, handle guests’ luggage and other baggage, ensure cleanliness of rooms and suites, handle guest enquiries and special request deliveries.
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Recognize customer dissatisfaction promptly and take action to resolve the situation as per complaint procedures.
Maintain operation and cleanliness of the Butler Pantry & the Reception Desk, ensuring correct stocking per floor.

About You
The ideal candidate will have: