Reservations Agent📣 Job Ad

About Jumeirah & The Hotel
Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.
About Jumeirah Jabal Omar
Located just minutes from Masjid Al Haram, Jumeirah Jabal Omar Makkah offers a seamless blend of comfort, connectivity, and Arabian hospitality in the heart of the Holy City. Spread across four towers, the hotel features a range of dining venues, retail outlets, a gym, executive lounge and meeting spaces. Guests can enjoy views of the Grand Mosque and a culinary offering that spans Mediterranean, Persian, Middle Eastern and Southeast Asian cuisines.
About The Job
An opportunity has arisen for a Reservations Agent for Reservations Department to join Jumeirah Group. The main duties include:

• Prompt professional email response within less than 24 hours of receiving the query, prioritizing correspondence that pertains to the current or within the month.
• Attending calls within 3 rings with proper greetings, under IFH & LQA standards.
• Taking all necessary details of the guests during the booking process and ensuring that they are properly updated in the Opera.
• Observing proper and professional email and telephone etiquettes.
• Communicating the last-minute changes (new booking, cancellation, additional information) to the respective departments.

About You
The ideal candidate for this position will have the following experience and qualifications:
Essential

• Ability to multitask and work under pressure in a fast-paced environment.
• Strong communication skills, both written and verbal.
• Competency in MS Office applications.

Desired

• Preferred to be experienced in luxury hospitality.
• Previous experience in a similar role highly regarded.

About The Benefits
We offer an attractive salary, paid in Saudi Riyals (SAR), the local currency of the KSA. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, and other employee benefits making the role attractive to high performers.

About the Role
We are seeking an experienced HR Manager to lead and manage our Human Resources team while overseeing all HR functions across our F&B operations in Saudi Arabia. The ideal candidate has strong leadership skills, understands the fast-paced nature of the F&B industry, and can support both corporate and outlet-level teams.

Key Responsibilities:

• Lead, mentor, and develop the HR team (recruiters, HR officers, coordinators, and PRO/HR admin if applicable).
• Set clear goals, monitor performance, and ensure high-quality HR service delivery.
• Build a collaborative, efficient, and proactive HR department.
• Guide the recruitment team in sourcing and maintaining talent pipelines.
• Partner with Operations to forecast manpower needs.
• Ensure smooth and timely onboarding processes.
• Act as the escalation point for employee concerns.
• Support HR team members in handling store-level ER matters.
• Promote a positive culture and implement engagement initiatives.
• Conduct periodic outlet visits to ensure HR visibility.
• Oversee service, hygiene, safety, and policy training programs.
• Support development programs for supervisors and managers.
• Implement systems to track training progress.
• Supervise payroll inputs, attendance systems, and documentation.
• Ensure full compliance with labor laws and company policies.
• Oversee visa processing, renewals, and government relations.
• Support audits and ensure proper record-keeping.
• Coach outlet managers and HR team members on evaluations.
• Address high-level performance issues and disciplinary actions.
• Recommend promotions, transfers, and development plans.
• Support salary reviews, incentives, and benefits programs.
• Ensure competitive compensation structures.

Qualifications & Skills:

• Bachelor’s degree in HR, Business Administration, or related field.
• 5–8 years of progressive HR experience, including 2+ years in a supervisory role.
• Experience in F&B, hospitality, or retail preferred.
• Strong leadership and employee relations skills.
• Deep understanding of HR operations and labor laws.
• Excellent communication and organizational abilities.