Reservations Agent

Join Hilton as a Reservations Agent!
We are looking for a dedicated individual who will be the main contact for room reservations at our hotel. As a Reservations Agent, you are expected to provide exceptional service, influencing guests' decisions to stay at our property.

What will you be doing?
As a Reservations Agent, your tasks will include:

• Converting inquiries into contracted business quickly.
• Responding positively to sales inquiries to develop future leads.
• Responding to customers in a highly professional manner.
• Ensuring all reservations are completed accurately to meet the Guest's expectations.
• Providing prompt service while maintaining the hotel's brand standards.

What are we looking for?
A successful Reservations Agent at Hilton should possess:

• A passion for delivering great customer service.
• Excellent communication skills and a professional telephone manner.
• Outstanding administration and organizational skills.
• Intermediate computer proficiency.

It is advantageous to have previous experience in a Reservations environment and tertiary qualifications or a collegiate-level degree.

About Hilton
Hilton is a leading global hospitality company with a reputation for delivering exceptional guest experiences. We are committed to creating remarkable experiences and our amazing Team Members are at the heart of it all!

Join Rosewood Jeddah as a Reservation Agent!
As a vital member of our Sales & Marketing department, you will play a key role in ensuring guests receive a seamless and professional experience right from their initial reservation.

Your Responsibilities Include:

• Maintain high personal hygiene and cleanliness standards at all times.
• Respond promptly to guest needs and provide exceptional service.
• Achieve the highest possible occupancy rates by upselling our guest rooms and hotel services.
• Collaborate with team members and selflessly assist in achieving departmental and hotel-wide revenue goals.
• Ensure accurate handling of individual and group guest reservations, adhering to our Standard Operating Procedures.
• Record daily statistics and update guest requirements as per policy.
• Build positive relationships with regular guests, enhancing their experience and encouraging repeat visits.

About Us:
Located along the picturesque Corniche in Jeddah, the Rosewood Jeddah offers a unique blend of modern luxury and rich cultural heritage. With breathtaking views of the Red Sea, it is renowned for its unparalleled service and elegant accommodations, making it a premier choice for both business and leisure travelers.

Join Hilton as a Cluster Reservations Agent!
As a Cluster Reservations Agent, you will be the main contact for room reservations at our hotel, delivering excellent service that influences guest decisions. Your role is pivotal in ensuring that every customer's reservation experience is seamless and professional.

Your Responsibilities:

• Convert inquiries into contracted business efficiently.
• Respond positively to sales inquiries to develop future sales leads.
• Ensure all reservations are completed accurately and meet guest expectations.
• Provide prompt and efficient service while adhering to Hilton's brand standards.

What We Seek:
You should demonstrate a passion for delivering great customer service and possess excellent communication and organizational skills. An intermediate level of computer proficiency is required. Previous experience in a reservations environment will be beneficial.

About Hilton:
Hilton is a leading global hospitality company with a legacy of providing exceptional guest experiences across multiple countries. Our vision aims to fill the earth with the light and warmth of hospitality, making our team members an integral part of our success.