Reservations Agent

Join our dynamic team at Centro Hotels by Rotana as a Reservations Agent! We are currently seeking passionate and dynamic guest-focused revenue professionals who pride themselves on delivering extraordinary levels of customer service.

Key Responsibilities:

• Process and confirm guest room reservations made by clients via phone, letter, or fax.
• Record all pertinent information into our system and manage inquiries, complaints, and requests regarding reservations.
• Stay informed about promotions in and around the hotel and process all room reservations, rates, confirmations, etc. according to established procedures.
• Maintain an organized filing system for all correspondence and prepare reports as required by the Reservations Manager or Supervisor.
• Promote and maintain good public relations while maximizing business opportunities.
• Ensure accurate room status at all times and answer incoming calls per Rotana standards.
• Organize visa requests for hotel guests as per hotel policy and identify upselling opportunities.

Skills and Qualifications:

• A diploma/degree in hospitality or a related field.
• Previous experience in hotel reservations is required.
• Proficiency in computer skills with excellent communication skills in English. Additional languages are a plus.
• A customer-focused, proactive personality with a courteous and dynamic approach.
• Ability to work independently and establish effective relationships with both internal and external customers.

Join us at Centro Hotels by Rotana and contribute to our exceptional guest experience!

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