Call Center Agent📣 Job Ad

Join Hilton as a Reservations Agent!
We are looking for a dedicated individual who will be the main contact for room reservations at our hotel. As a Reservations Agent, you are expected to provide exceptional service, influencing guests' decisions to stay at our property.

What will you be doing?
As a Reservations Agent, your tasks will include:

• Converting inquiries into contracted business quickly.
• Responding positively to sales inquiries to develop future leads.
• Responding to customers in a highly professional manner.
• Ensuring all reservations are completed accurately to meet the Guest's expectations.
• Providing prompt service while maintaining the hotel's brand standards.

What are we looking for?
A successful Reservations Agent at Hilton should possess:

• A passion for delivering great customer service.
• Excellent communication skills and a professional telephone manner.
• Outstanding administration and organizational skills.
• Intermediate computer proficiency.

It is advantageous to have previous experience in a Reservations environment and tertiary qualifications or a collegiate-level degree.

About Hilton
Hilton is a leading global hospitality company with a reputation for delivering exceptional guest experiences. We are committed to creating remarkable experiences and our amazing Team Members are at the heart of it all!

Join Our Team at Hilton!
As an Executive Housekeeper, you will oversee all housekeeping operations to deliver an exceptional experience for our guests. Our vision at Hilton is to fill the earth with the light and warmth of hospitality, and we need you to help us achieve this vision.

Your Responsibilities:

• Oversee housekeeping and laundry operations ensuring compliance with standards.
• Evaluate guest satisfaction and monitor performance trends for continuous improvement.
• Manage departmental budgets with effective cost controls.
• Recruit, train, and manage the Housekeeping/Laundry team.
• Inspect and maintain all hotel fixtures, fittings, and appliances.
• Ensure staffing levels meet business demands and maintain good communication with all hotel areas.

What We Expect:

• Proven experience in housekeeping/laundry management.
• Ability to lead and manage large teams effectively.
• Strong organizational and budget management skills.
• IT proficiency and familiarity with property management systems.
• Excellent communication and customer service skills.

Join us at Hilton, where our amazing team members are at the heart of hospitality!

About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We recognize a familiar face, welcome a new one, and treat everyone we meet in a way we would want to be treated ourselves.

About the Location:
Steps from the Prophet’s Mosque, our Four Seasons Hotel Madinah will offer luxury accommodation for the city’s million annual visitors. The hotel is ideally located at the heart of Madinah, providing significant cultural and historical importance.

About The Role:
We are seeking a highly skilled and dynamic Executive Sous Chef to support the culinary operations at Four Seasons Hotel Madinah. In this role, you will:

• Assist the Executive Chef in overseeing the day-to-day operations of all kitchen areas.
• Lead, mentor, and supervise kitchen staff while ensuring consistency and quality in food preparation and presentation.
• Monitor kitchen inventory levels, manage food costs, and ensure compliance with health, safety, and hygiene regulations.
• Collaborate with other hotel departments for smooth kitchen operations.
• Handle guest feedback professionally and participate in regular kitchen meetings.

What You Bring:
Preferred qualifications include:

• Degree or diploma in Culinary Arts or a related field.
• Proven experience in a similar leadership role.
• Strong leadership and communication skills.
• Attention to detail and the ability to create high-quality menus.

What We Offer:
Four Seasons provides a competitive salary alongside housing and transportation allowances, 30 days of vacation, medical and life insurance, and an Employee Assistance Program among other benefits.