Call Center Agent

Join Our Team as a Senior Associate – Call Center!
At Bupa Arabia, we pride ourselves on delivering exceptional customer service in the healthcare sector. We are looking for dedicated individuals to join our call center team, where your main focus will be on assisting our customers with professionalism and care.

Key Responsibilities:

• Provide high-quality customer service and maintain effective communication with customers.
• Possess thorough knowledge of Bupa Arabia’s products and services to provide accurate information.
• Identify recurring issues and relay this information for prompt corrective action.
• Assist customers with preauthorizations, claims research, and understanding provider contracts.
• Handle customer complaints with proficiency and resolve issues to ensure satisfaction.

Skills and Qualifications:

• Experience in customer service or call center environments.
• Proficient in using personal computers and navigating software applications.
• Ability to multitask and manage stress in a fast-paced environment.
• Strong troubleshooting and problem-solving skills.
• Exceptional follow-up skills and ability to handle conflicts professionally.

Become part of a forward-thinking company that values innovation in healthcare to serve Saudi families and businesses effectively. Apply now and contribute to our mission of creating leader-focused, high-performance work culture!

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