Customer Services Specialist📣 Job Ad

Join Rotana Hotels as a Human Resources Clerk!

In this vital role, you will provide administrative support to our HR department, ensuring efficient operations and excellent service to staff and management.

Key Responsibilities:

• Maintain and update employee records in HR systems.
• Assist in the recruitment process by scheduling interviews and posting job advertisements.
• Process employee documentation such as contracts, offer letters, and evaluation forms.
• Handle employee inquiries and provide basic HR-related information.
• Assist with HR projects and initiatives as needed.

Candidate Requirements:

• Proven work experience as an HR Clerk or in a similar role.
• Knowledge of HR processes and procedures.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Proficiency in MS Office applications.
• A diploma or degree in Human Resources or a related field is preferred.

Join Rotana Hotels as a Reservation Agent!
We are excited to offer a position for a detail-oriented Reservation Agent to assist customers with their booking needs while providing excellent customer service.

Key Responsibilities:

• Assist customers with booking reservations for flights, hotels, car rentals, and other travel services.
• Answer incoming calls and respond to emails promptly and professionally.
• Provide customers with information on pricing, availability, and other details as needed.
• Make changes to existing reservations and handle cancellations when necessary.
• Ensure accurate and timely processing of reservations in the system.
• Handle any customer complaints or issues related to bookings in a professional manner.
• Collaborate with other team members to ensure smooth operations and customer satisfaction.

Candidate Requirements:

• High school diploma or equivalent; relevant certification or training is a plus.
• Proven experience in a customer service role, preferably in the travel industry.
• Excellent communication skills, both verbal and written.
• Strong attention to detail and ability to multitask effectively.
• Familiarity with reservation systems and booking platforms is preferred.
• Ability to remain calm and courteous under pressure.
• Willingness to work in shifts, including evenings, weekends, and holidays.

Come be part of our team and enjoy a fulfilling career with Rotana Hotels!

About the Company
The National Training Center for Facilities and Hospitality Management (FHM) is an independent, non-profit training center established through collaboration with the Technical & Vocational Training Corporation (TVTC), the Saudi Commission for Tourism and National Heritage (SCTH), and Saudi Aramco. FHM is dedicated to fostering skills and talent development within the facilities and hospitality sector, playing a crucial role in supporting economic growth and nurturing local expertise.

Role Description
This is a full-time, on-site role for an English Teacher, located in Medina. The primary responsibilities include:

• Teaching English to students
• Preparing lesson plans tailored to diverse student needs
• Evaluating student progress
• Maintaining classroom discipline
• Fostering an inclusive learning environment
• Utilizing effective teaching methods to ensure student success

Collaboration with colleagues for curriculum development and professional growth is encouraged.

Qualifications
Ideal candidates should possess:

• Proficiency in English Teaching and a strong foundation in Teaching methodologies
• Competence in Lesson Planning and curriculum development
• Strong skills in Education and Communication
• Experience in creating an inclusive, engaging, and supportive learning environment
• Bachelor’s degree or higher in English, Education, or a related field
• Teaching certification or equivalent qualification is an advantage
• Familiarity with contemporary educational tools and technology is beneficial