Customer Services Specialist📣 Job Ad

Join My Clinic, the leading multispecialty outpatient care provider in Saudi Arabia, where our mission to help people live longer, healthier, and happier lives drives everything we do. Established in 2017, we are at the forefront of healthcare, bringing together innovation and a deep commitment to care, collaboration, ambition, and responsibility.

Primary Responsibilities:

• Submitting periodic progress reports on the strategic plans and operations of the Patient Experience Unit.
• Handling all aspects of a patient’s experience, concerning their treatment and overall stay at My Clinic’s facility.
• Collaborating with cross-functional teams to map the patient journey from admission to discharge, identifying touchpoints for improvement.
• Implementing changes to streamline processes and reduce potential points of frustration.
• Communicating with patients to determine their needs and identify a path toward treatment and progress.
• Empathizing with patient concerns on their path toward recovery, helping them replace anxiety with peace of mind.
• Resolving patient complaints and concerns, working with relevant departments to address issues promptly.
• Corresponding with care providers (Physicians, Nurses, etc.) to ensure they are familiar with individual patient needs and preferences.
• Implementing patient-focused programs in a healthcare environment.
• Supervising training programs for healthcare staff to enhance their interpersonal skills and patient engagement abilities.
• Generating reports on patient progress and overall status.
• Performing other professional duties as assigned.

Education / Professional Qualifications:

• Bachelor’s degree.
• Experience in customer service, contact center, or customer care position.

Experts & Skills:

• Excellent command of oral and written English & Arabic.
• Proficient with Microsoft Office Suite or related software.
• Excellent verbal and written communication skills.
• Strong empathy and compassion.
• Proficiency in conflict resolution.
• Excellent problem-solving skills.
• Exceptional customer service skills.

Join the Ammar Association team as a reception representative at the booth!
We are looking for a talented person with strong communication skills to be part of our team in Medina.

Responsibilities:

• Welcoming and greeting visitors.
• Introducing the association and its services.
• Organizing the booth and interacting with beneficiaries.
• Representing the association in a positive and professional manner.

Requirements:

• Proficiency in speaking and communicating with others.
• Politeness and good appearance.
• Commitment to a neat appearance and attire that reflects the positive image of the association.
• Commitment and discipline in working hours.
• Full dedication to work throughout the working period without breaks.

Benefits:

• Seasonal job opportunity.
• Interactive field work environment.

Company Overview:
Hill International is a global company providing project management and construction consulting services. With over 4,000 employees in more than 100 offices worldwide, Hill has a proven track record of delivering successful projects for our clients.

Position Overview:
We are seeking a highly skilled and experienced Senior Budgeting Specialist to join our team. The ideal candidate will have a strong background in budgeting and financial management, with a proven track record of successfully managing budgets for large-scale projects.

General Description of Role and Responsibilities:

• Performing Project Management tasks, duties and responsibilities as directed by the Manager, Engineering & Projects Division.
• Implementing budgeting and financial record keeping procedures to ensure efficient coordination of various departmental and designated accounts, maintains accurate information regarding the financial status of the cost center.
• Follow the Cost coding system implemented in the program.
• Develop cost centers for each project.
• Develop coding for all projects permanent equipments to facilitate handing over to operation team.
• Analyze Existing Budgets
• Develop Budgets and Forecasts
• Perform Cost-Benefit Analyses
• Manage Cash Flow
• Provide Financial Advice
• Prepare Budget Reports
• Informs themselves of the relevant Quality, Environmental, Safety and Occupational Health Policies, Manuals and Procedures within Hill International and ensures continued compliance with these requirements while employed by Hill.
• Perform other duties as assigned by the line manager/supervisor.

Qualifications, Experience, Knowledge and Skills:

• Bachelor / Master Degree in Accountant or Engineering from an accredited university.
• Minimum 15 years experience in related field on national / international major initiatives and developments.
• Extensive knowledge and experience in project budgeting
• Extensive experience in managing and prioritizing projects budget.
• Knowledge of Kingdom financial processes and procedures.
• Ability to present budgeting plans and requirements to senior management and other government authorities.
• Ability to negotiate with multiple stakeholders to secure budget for projects
• Capable to fluently communicate in Arabic and English
• Excellent Verbal and written communication skills.