Customer Services Specialist📣 Job Ad

Join My Clinic, the leading multispecialty outpatient care provider in Saudi Arabia, where our mission to help people live longer, healthier, and happier lives drives everything we do. Established in 2017, we are at the forefront of healthcare, bringing together innovation and a deep commitment to care, collaboration, ambition, and responsibility.

Primary Responsibilities:

• Submitting periodic progress reports on the strategic plans and operations of the Patient Experience Unit.
• Handling all aspects of a patient’s experience, concerning their treatment and overall stay at My Clinic’s facility.
• Collaborating with cross-functional teams to map the patient journey from admission to discharge, identifying touchpoints for improvement.
• Implementing changes to streamline processes and reduce potential points of frustration.
• Communicating with patients to determine their needs and identify a path toward treatment and progress.
• Empathizing with patient concerns on their path toward recovery, helping them replace anxiety with peace of mind.
• Resolving patient complaints and concerns, working with relevant departments to address issues promptly.
• Corresponding with care providers (Physicians, Nurses, etc.) to ensure they are familiar with individual patient needs and preferences.
• Implementing patient-focused programs in a healthcare environment.
• Supervising training programs for healthcare staff to enhance their interpersonal skills and patient engagement abilities.
• Generating reports on patient progress and overall status.
• Performing other professional duties as assigned.

Education / Professional Qualifications:

• Bachelor’s degree.
• Experience in customer service, contact center, or customer care position.

Experts & Skills:

• Excellent command of oral and written English & Arabic.
• Proficient with Microsoft Office Suite or related software.
• Excellent verbal and written communication skills.
• Strong empathy and compassion.
• Proficiency in conflict resolution.
• Excellent problem-solving skills.
• Exceptional customer service skills.

Join the Ammar Association team as a reception representative at the booth!
We are looking for a talented person with strong communication skills to be part of our team in Medina.

Responsibilities:

• Welcoming and greeting visitors.
• Introducing the association and its services.
• Organizing the booth and interacting with beneficiaries.
• Representing the association in a positive and professional manner.

Requirements:

• Proficiency in speaking and communicating with others.
• Politeness and good appearance.
• Commitment to a neat appearance and attire that reflects the positive image of the association.
• Commitment and discipline in working hours.
• Full dedication to work throughout the working period without breaks.

Benefits:

• Seasonal job opportunity.
• Interactive field work environment.

Join KONE as a Sales Engineer!
We are looking for an energetic and enthusiastic Sales Engineer for New Equipment Business to be based in Madinah, Saudi Arabia. This is a unique opportunity to manage customer relationships and close deals effectively to meet both customer needs and our sales targets.

What will you do?

• Proactively develop and create customer relationships.
• Ensure customer satisfaction and resolve complaints effectively.
• Document and maintain customer and contact information.
• Accountable for leads, opportunities, orders, and contracts.
• Identify customer needs and align them with KONE’s solutions.
• Responsible for pricing using approved tendering tools.
• Maintain CRM and ensure up-to-date information on all opportunities.

Are you the one?
Qualifications include:

• Bachelor's Degree in Engineering or a relevant field.
• 5 years of experience in sales; 2 years in the Saudi market.
• Experience in the elevators and escalators industry.
• Excellent communication skills in Arabic and English.
• Proven track record in customer-focused sales.
• CRM experience is preferred.

What do we offer?
KONE provides a dynamic team environment with comprehensive learning and development programs. We are dedicated to promoting sustainability and innovation within an ethical business culture. Join us for a rewarding career with individual growth opportunities.