Customer Services Specialist📣 Job Ad

Join My Clinic, the leading multispecialty outpatient care provider in Saudi Arabia, where our mission to help people live longer, healthier, and happier lives drives everything we do. Established in 2017, we are at the forefront of healthcare, bringing together innovation and a deep commitment to care, collaboration, ambition, and responsibility.

Primary Responsibilities:

• Submitting periodic progress reports on the strategic plans and operations of the Patient Experience Unit.
• Handling all aspects of a patient’s experience, concerning their treatment and overall stay at My Clinic’s facility.
• Collaborating with cross-functional teams to map the patient journey from admission to discharge, identifying touchpoints for improvement.
• Implementing changes to streamline processes and reduce potential points of frustration.
• Communicating with patients to determine their needs and identify a path toward treatment and progress.
• Empathizing with patient concerns on their path toward recovery, helping them replace anxiety with peace of mind.
• Resolving patient complaints and concerns, working with relevant departments to address issues promptly.
• Corresponding with care providers (Physicians, Nurses, etc.) to ensure they are familiar with individual patient needs and preferences.
• Implementing patient-focused programs in a healthcare environment.
• Supervising training programs for healthcare staff to enhance their interpersonal skills and patient engagement abilities.
• Generating reports on patient progress and overall status.
• Performing other professional duties as assigned.

Education / Professional Qualifications:

• Bachelor’s degree.
• Experience in customer service, contact center, or customer care position.

Experts & Skills:

• Excellent command of oral and written English & Arabic.
• Proficient with Microsoft Office Suite or related software.
• Excellent verbal and written communication skills.
• Strong empathy and compassion.
• Proficiency in conflict resolution.
• Excellent problem-solving skills.
• Exceptional customer service skills.

Join Hilton as a Reservations Agent!
We are looking for a dedicated individual who will be the main contact for room reservations at our hotel. As a Reservations Agent, you are expected to provide exceptional service, influencing guests' decisions to stay at our property.

What will you be doing?
As a Reservations Agent, your tasks will include:

• Converting inquiries into contracted business quickly.
• Responding positively to sales inquiries to develop future leads.
• Responding to customers in a highly professional manner.
• Ensuring all reservations are completed accurately to meet the Guest's expectations.
• Providing prompt service while maintaining the hotel's brand standards.

What are we looking for?
A successful Reservations Agent at Hilton should possess:

• A passion for delivering great customer service.
• Excellent communication skills and a professional telephone manner.
• Outstanding administration and organizational skills.
• Intermediate computer proficiency.

It is advantageous to have previous experience in a Reservations environment and tertiary qualifications or a collegiate-level degree.

About Hilton
Hilton is a leading global hospitality company with a reputation for delivering exceptional guest experiences. We are committed to creating remarkable experiences and our amazing Team Members are at the heart of it all!

Join Our Team at Hilton!
As an Executive Housekeeper, you will oversee all housekeeping operations to deliver an exceptional experience for our guests. Our vision at Hilton is to fill the earth with the light and warmth of hospitality, and we need you to help us achieve this vision.

Your Responsibilities:

• Oversee housekeeping and laundry operations ensuring compliance with standards.
• Evaluate guest satisfaction and monitor performance trends for continuous improvement.
• Manage departmental budgets with effective cost controls.
• Recruit, train, and manage the Housekeeping/Laundry team.
• Inspect and maintain all hotel fixtures, fittings, and appliances.
• Ensure staffing levels meet business demands and maintain good communication with all hotel areas.

What We Expect:

• Proven experience in housekeeping/laundry management.
• Ability to lead and manage large teams effectively.
• Strong organizational and budget management skills.
• IT proficiency and familiarity with property management systems.
• Excellent communication and customer service skills.

Join us at Hilton, where our amazing team members are at the heart of hospitality!