Receptionist📣 Job Ad

Join the Hilton Team!
As a Receptionist at Hilton, you will play a crucial role in providing exceptional service to our guests, ensuring that their experience from check-in to check-out is memorable and pleasant. You will be responsible for managing guest queries efficiently and coordinating with various hotel departments to enhance guest satisfaction.

Key Responsibilities:

• Provide positive outcomes from guest inquiries in a timely manner.
• Ensure a smooth and efficient reception process for guests, including check-in and check-out.
• Complete audit procedures as required.
• Maintain communication with the Front Office Manager and Reception Supervisors regarding guest feedback.
• Demonstrate a high level of customer service at all times.
• Participate in training as needed and assist in Night Team's training efforts.
• Have knowledge of hotel room categories, rates, packages, and promotions.
• Maximize room occupancy using upselling techniques.
• Follow correct procedures for cash handling and foreign currency acceptance.
• Comply with all security, fire regulations, and health and safety legislation.
• Assist other departments when necessary.

Candidate Requirements:

• Experience in a customer-focused industry.
• Completed high school certificate or equivalent.
• Positive attitude with excellent communication skills.
• Commitment to delivering high-quality customer service.
• Good grooming standards.
• Ability to work independently and as part of a team.
• Competence in IT systems.

At Hilton, we value our team members and believe exceptional experiences create lasting impressions. Join us and start creating memorable moments today!