Restaurant Manager📣 Job Ad

About the Role
We are seeking a passionate and experienced Restaurant Manager (Outlet Manager) to oversee the operations of one of our premier dining outlets at Four Seasons Hotel Madinah. Reporting to the Director of restaurants, you will be responsible for leading the outlet team, managing daily operations, ensuring exceptional service quality, and driving revenue through effective strategies. You will play a key role in enhancing the guest experience while maintaining high standards of hospitality and operational efficiency.

What You Will Do

• Oversee the daily operations of the designated food and beverage outlet, ensuring that all aspects of service, presentation, and guest satisfaction meet Four Seasons standards.
• Lead, manage, and motivate the outlet team, providing guidance, training, and regular performance feedback.
• Ensure consistent high-quality food and beverage service, from preparation to guest interaction, in line with Four Seasons luxury standards.
• Collaborate with the culinary team to create and refine the outlet's menu, ensuring it meets guest expectations, seasonal trends, and cost-effective pricing strategies.
• Manage inventory, ordering, and supplier relationships to ensure optimal stock levels and quality control.
• Monitor outlet budgets, controlling costs related to food, beverages, labor, and other operational expenses while optimizing revenue opportunities.
• Handle guest feedback, ensuring all issues are addressed promptly and professionally to maintain high satisfaction levels.
• Develop and implement strategies to drive revenue growth, enhance guest experience, and increase profitability for the outlet.
• Ensure compliance with all health, safety, and hygiene regulations and oversee regular inspections of the outlet and equipment.
• Coordinate with other hotel departments, including housekeeping, front desk, and engineering, to ensure smooth operations and guest satisfaction.
• Organize and host promotional events, ensuring that the outlet remains competitive and attractive to both in-house guests and external customers.

What You Bring

• Degree in Hospitality Management, Business Administration, or a related field is preferred.
• Proven experience as an Outlet Manager or similar role in a luxury hotel or fine dining environment.
• Strong leadership, communication, and organizational skills.
• In-depth knowledge of food and beverage operations, service excellence, and guest satisfaction.
• Ability to manage budgets, optimize costs, and drive revenue generation in the outlet.
• Exceptional interpersonal skills, with the ability to build rapport and maintain strong relationships with guests and team members.
• Proficiency in English; Arabic language skills are a plus.
• Suitable candidates must be eligible to work in Saudi Arabia.

What We Offer

• Competitive salary in a tax-free environment.
• Housing and transportation allowances.
• 30 days of vacation plus public holidays.
• Complimentary meals and uniform cleaning.
• Medical and life insurance.
• Employee Assistance Program and worldwide complimentary room nights.
• Opportunities for growth and development.
• Additional family benefits.

Join the Four Seasons Team as a Health & Safety Manager in Madinah!

At Four Seasons, we are committed to luxury hospitality with genuine heart. Our team members create exceptional experiences for our guests and collaborate closely to ensure the highest standards. We are looking for an experienced and detail-driven Health & Safety Manager to oversee hygiene, sanitation, and food safety standards at Four Seasons Hotel Madinah.

About the Role
Your primary responsibility will be to ensure cleanliness and hygiene across all kitchens, food production areas, stewarding operations, and storage facilities. You will ensure compliance with ISO, HACCP, and local health regulations, playing a crucial role in safeguarding the well-being of both guests and employees.

Key Responsibilities:

• Lead the hotel’s food safety and hygiene program.
• Implement and improve HACCP systems and sanitation standards.
• Conduct hygiene inspections, audits, and risk assessments.
• Ensure compliance with ISO standards and local regulations.
• Act as the primary contact for audits and inspections.
• Monitor food processes for adherence to hygiene standards.
• Investigate hygiene-related incidents and implement corrective actions.
• Develop training programs for hotel teams.
• Maintain hygiene documentation and reports.
• Collaborate with various hotel teams to integrate hygiene standards.
• Oversee pest control programs.

Qualifications:

• Bachelor’s degree in Food Safety, Environmental Health, or Hospitality preferred.
• Experience in a luxury hotel or large food service operation.
• Expertise in HACCP, food safety systems, and kitchen hygiene best practices.
• Knowledge of ISO 22000 and food safety regulations.
• Professional certifications in food safety preferred.
• Excellent auditing and reporting skills.
• Strong communication abilities.
• High attention to detail and proactive approach.

What We Offer:

• Competitive salary in a tax-free environment.
• Housing and transportation allowances.
• 30 days of vacation and public holidays.
• Complimentary meals and uniform cleaning.
• Medical and life insurance.
• Professional development and certification support.

We encourage Saudi nationals to apply and shape the future of luxury hospitality in Madinah.

Join Hilton as a Reservations Agent!
We are looking for a dedicated individual who will be the main contact for room reservations at our hotel. As a Reservations Agent, you are expected to provide exceptional service, influencing guests' decisions to stay at our property.

What will you be doing?
As a Reservations Agent, your tasks will include:

• Converting inquiries into contracted business quickly.
• Responding positively to sales inquiries to develop future leads.
• Responding to customers in a highly professional manner.
• Ensuring all reservations are completed accurately to meet the Guest's expectations.
• Providing prompt service while maintaining the hotel's brand standards.

What are we looking for?
A successful Reservations Agent at Hilton should possess:

• A passion for delivering great customer service.
• Excellent communication skills and a professional telephone manner.
• Outstanding administration and organizational skills.
• Intermediate computer proficiency.

It is advantageous to have previous experience in a Reservations environment and tertiary qualifications or a collegiate-level degree.

About Hilton
Hilton is a leading global hospitality company with a reputation for delivering exceptional guest experiences. We are committed to creating remarkable experiences and our amazing Team Members are at the heart of it all!