Restaurant Manager📣 Job Ad

Job Title: Restaurant Manager  for Lounge

Location: Madina (In Farm)
Experience Required: 3–5 Years
Industry: Hospitality / Lounge / Restaurant

Job Summary

We are seeking an experienced and dynamic Restaurant Manager to lead our lounge operations and drive the venue toward international 5-star service standards. The ideal candidate will be a calm, confident leader who thrives under pressure, inspires teams, and consistently delivers exceptional guest experiences. This role requires someone who is results-oriented, hands-on, and aligned with the long-term vision of the organization.

Key Responsibilities

• Oversee day-to-day lounge and restaurant operations to ensure smooth and efficient service.

• Lead, motivate, and manage staff with a friendly, respectful, and professional approach.

• Maintain a calm and composed attitude during peak hours and high-pressure situations.

• Ensure exceptional customer service standards are met and exceeded at all times.

• Build strong relationships with staff, suppliers, and customers.

• Monitor performance, set targets, and drive results aligned with business goals.

• Ensure compliance with health, safety, and operational standards.

• Handle guest feedback, complaints, and service recovery professionally.

• Train and develop the team to meet international hospitality standards.

• Manage inventory, supplier coordination, and cost control effectively.

Required Skills & Qualifications

• Minimum 3–5 years of proven experience as a Restaurant Manager or similar role.

• Strong leadership and team management skills.

• Excellent communication and interpersonal abilities.

• Ability to remain calm, focused, and solution-oriented under pressure.

• Friendly, approachable, and professional demeanor.

• Strong organizational and problem-solving skills.

• Clear understanding of restaurant and lounge operational responsibilities.

• Results-driven mindset with attention to quality and detail.

What We Are Looking For

• A team leader, not just a supervisor.

• Someone who will make a measurable difference to the organization.

• A professional who shares our vision and is committed to achieving international 5-star standards.

• A long-term contributor who grows with the brand and the business.

• Assist customers with booking reservations for flights, hotels, car rentals, and other travel services.
• Answer incoming calls and respond to emails promptly and professionally.
• Provide customers with information on pricing, availability, and other details as needed.
• Make changes to existing reservations and handle cancellations when necessary.
• Ensure accurate and timely processing of reservations in the system.
• Handle any customer complaints or issues related to bookings professionally.
• Collaborate with team members to ensure smooth operations and customer satisfaction.

• High school diploma or equivalent; relevant certification or training is a plus.
• Proven experience in a customer service role, preferably in the travel industry.
• Excellent communication skills, both verbal and written.
• Strong attention to detail and ability to multitask effectively.
• Familiarity with reservation systems and booking platforms is preferred.
• Ability to remain calm and courteous under pressure.
• Willingness to work in shifts, including evenings, weekends, and holidays.

• Develop and implement country-level supply chain strategy in alignment with global and business objectives.
• Lead SIOP processes to achieve high service levels and optimal working capital.
• Oversee logistics and distribution operations, customs, warehousing, and 3PL partnerships.
• Optimize material flow from global manufacturing to local customers.
• Drive Practical Process Improvement (PPI) initiatives to enhance efficiency and reduce waste.
• Ensure operational readiness for new product introductions and proactively mitigate supply chain risks.
• Achieve operational metrics, including efficiency and inventory accuracy.
• Oversee operational audits for compliance with ISO and local regulations.
• Implement digital tools for better visibility and decision-making.
• Collaborate with Sales, Finance, Regulatory, and Quality teams to ensure business alignment.
• Lead, coach, and develop the Supply Chain and Operations team.