Barista

Join Rotana Hotels as a Barista!
We are currently looking for dynamic and self-motivated Food & Beverage professionals who want to advance their careers. As a Barista, you will be the face of our coffee service, creating memorable moments through warm hospitality and expertly crafted beverages. Your role is essential in contributing to the overall guest experience while upholding cleanliness, safety, and product standards.

Key Responsibilities:

• Provide exceptional customer service by greeting guests warmly and responding to their preferences.
• Recommend menu items based on customer needs and upsell appropriately.
• Handle guest complaints professionally and promptly, escalating when necessary.
• Prepare and serve coffee, espresso drinks, teas, and other beverages following established recipes and quality standards.
• Maintain consistency in taste, presentation, and speed of service.
• Monitor inventory levels and communicate replenishment needs.
• Maintain a clean and organized workstation.
• Follow health and safety regulations for food handling and sanitation.
• Participate in team meetings and training sessions.
• Accurately handle cash, card payments, and transactions through the point-of-sale system.

Education, Qualifications & Experiences:
Ideally, you should have a diploma or degree in hospitality or vocational training in food & beverage with previous experience as a Barista in a high-volume restaurant. A good command of English and essential interpersonal skills are required.

Skills:

• Adaptability
• Customer Focus
• Teamwork
• Understanding the Job

Join Our Exciting Team as a Barista at Swissôtel Hotels & Resorts!
Swissôtel Hotels & Resorts is known for its excellence in hospitality and we are looking for passionate individuals to join our team. As a Barista, you will play a vital role in creating memorable experiences for our guests.

Key Responsibilities:

• Preparing Coffee and Beverages: Brew espresso and prepare a variety of coffee drinks (*, lattes, cappuccinos, macchiatos). Make other beverages such as teas, smoothies, and cold brews. Follow recipes and maintain consistency in drink preparation.
• Customer Service: Greet customers and take their orders in a friendly and professional manner. Offer product suggestions and answer questions about the menu. Handle customer complaints and concerns with patience and professionalism.
• Cleaning and Maintenance: Clean coffee machines, grinders, and other equipment to ensure proper functioning. Keep the work area tidy and organized.
• Inventory Management: Monitor stock levels and alert management when supplies are running low. Assist in receiving and organizing deliveries.
• Other Duties: May be assigned as needed.

Qualifications:

• Previous service experience is an asset.
• Ability to interact positively with customers, take orders, and provide excellent service.
• Consistently making high-quality drinks and ensuring accuracy in orders.
• Excellent communication and organizational skills.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively as part of a team.
• Focus on guest needs, remaining calm and courteous at all times.

Skilled in preparing coffee and all kinds of cold and hot drinks, and is good at pancakes and crepes.