Cleaning and Housekeeping Supervisor📣 Job Ad

Join Rotana Hotels as a Housekeeping Supervisor!
We are currently seeking passionate and dynamic guest-focused housekeeping professionals who take pride in delivering extraordinary levels of customer service and provide effective solutions to our guests.

Key Responsibilities:

• Supervise the team of Housekeeping Attendants to achieve operational objectives.
• Prepare job assignments for Housekeeping Attendants.
• Issue keys and supplies to staff.
• Take note of VIPs, Do Not Disturb, and special requests from guests, and take appropriate action.
• Inspect cleaned areas and ensure standards of cleanliness are maintained.
• Train and assist Housekeeping Attendants and report performance to management.
• Assist with inventory and maintenance of housekeeping equipment.

Skills & Experience Required:
You should have a diploma or vocational training in hospitality, with prior supervisory experience in a hotel housekeeping department being a strong advantage. Good command of English communication skills, along with interpersonal and problem solving abilities, are essential. Familiarity with computer systems, particularly Opera, is beneficial.

Ideal Candidate:
The ideal candidate is a friendly and caring individual with cultural sensitivity and attention to detail. You should thrive in a fast-paced environment and enjoy collaborating with a multi-cultural team and diverse guests.

Join the esteemed M Hotel Al Dana Makkah as a Housekeeping Supervisor!
In this vital role, you will ensure the cleanliness and organization of guestrooms, public areas, and back-of-house facilities. Your leadership will guide the housekeeping team in maintaining high standards and enhancing guest satisfaction.

Key Job Responsibilities:

• Organize and assign daily tasks to Housekeeping Attendants for efficient service.
• Provide necessary resources, such as keys and supplies, to facilitate daily tasks.
• Address guest requests and complaints promptly to enhance satisfaction.
• Conduct regular inspections of guest rooms to ensure compliance with quality standards.
• Maintain effective communication with the Front Office Department regarding room status.
• Report damaged items and equipment issues to the Engineering Department.
• Manage inventory and orders for Housekeeping supplies to maintain stock levels.
• Evaluate and provide feedback on Housekeeping Attendant performance.
• Train Room Attendants on Standards of Performance (SOPs) to uphold quality.
• Adhere to and promote environmental, health, and safety standards.

About Us: M Hotel Al Dana Makkah by Millennium is a four-star hotel located in the holy city of Makkah, just 7 minutes from the Holy Mosque. With contemporary design and spacious guest accommodations, we offer a blend of comfort and excellent hospitality. Join us to be part of this dynamic team!

About the Job
We are currently seeking passionate and dynamic guest-focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Key Responsibilities
As a Housekeeping Supervisor, you will be responsible for supervising the team of Housekeeping Attendants towards achieving operational objectives while ensuring cleanliness and maintenance standards are met. Your role will include:

• Prepare Housekeeping Attendants job assignments.
• Issue keys and supplies to Housekeeping Attendants.
• Take note of VIPs, Do Not Disturb, Sleep Out, Double-Lock Rooms and take appropriate action.
• Attend daily meetings and receive special instructions.
• Inspect areas cleaned using a checklist to ensure cleaning adequacy and that supplies in the room are per standard.
• Supervise cleaning of guest rooms, corridors, and stairwells.
• Assist with inventory and ensure all housekeeping machines and equipment are properly handled and maintained.

Skills and Qualifications
You should ideally have a diploma or vocational training in hospitality with previous minor supervisory experience within the Housekeeping Department of a hotel. Good command of written and spoken English communication skills, along with strong interpersonal and problem-solving abilities, are essential. Previous experiences with Opera are an advantage.