Operations Manager📣 Job Ad

About The Company
Noatum Maritime Services, part of Abu Dhabi Ports Group, operates as local agents in ports, acting as the eyes and ears on the ground in over 799 ports across 144 countries. We offer a broad range of Port Services, Commercial Liner Services, Ship Services, and Specialized Services, supporting clients by connecting the dots through their value chain from load port to discharge port.

About The Role
Noatum Maritime Services Saudi Arabia is seeking a highly committed and experienced Operations Manager to lead, coordinate, and optimize our port agency operations across all Saudi locations. This is a key leadership role with strategic, operational, and commercial responsibilities, ensuring excellence in service delivery and the development of our local market presence in our services.

Business Operations Management
- Provide strategic leadership and management of port operations.
- Ensure consistent quality, efficiency, and compliance across all locations.
- Regularly visit each branch to support local teams and address on-site challenges.
- Develop and implement action plans to improve operational performance.
- Manage and coach local teams to foster talent and accountability.
- Act as the primary liaison for operational issues, ensuring fast resolution.
- Maintain oversight of KPIs, profitability, and cost control.

Business Development & Strategy
- Support commercial efforts and client retention, especially in the tramp and husbandry segments.
- Identify and seize new commercial opportunities.
- Build trust-based relationships with clients, suppliers, and stakeholders.

People Management Responsibilities
- Lead with empathy and integrity, maintaining a strong team spirit.
- Foster a positive work culture emphasizing teamwork and professionalism.

Regulatory Compliance & Risk Management
- Ensure operations comply with maritime regulations.
- Monitor risks related to port operations and develop contingency plans.

Reporting & Coordination
- Provide regular reports to Country Manager on performance and opportunities.
- Collaborate with teams to ensure seamless execution of strategies.

Minimum Requirements
- Proven experience (5–8 years) in maritime operations in port agency.
- Previous leadership experience managing multiple teams.
- Fluent in English and Arabic; other languages are a plus.
- Based or willing to relocate to Dammam area.
- Willingness to travel frequently.
- Excellent interpersonal and communication skills.
- Commercially oriented with a focus on sales and client retention.
- High proficiency in standard IT tools (Office 365, ERP systems).
- Strong understanding of port operations and maritime regulations.

Join Hilton as a People Operations Manager! We are excited to announce the upcoming opening of Hampton by Hilton Jeddah Souq7. We are in search of a dedicated individual to be part of our Core Management Team, specifically for the role of People Operations Manager. This position is exclusive to Saudi Nationals as part of our Localization Regulations.

Responsibilities:

• Oversee daily HR operations including recruitment, training, compensation, benefits, labor relations, and compliance with corporate policies and regulations.
• Foster team member engagement through recognition programs and special events.
• Manage HR systems, ensuring compliance and generating reports.
• Lead and develop the HR team by providing training and performance evaluations.

Key Responsibilities for Pre-Opening:

• Project Management: Oversee timelines and resources, ensuring compliance with regulations.
• Strategic Planning: Develop pre-opening plans and establish operational workflows.
• Operational Readiness: Ensure all departments are prepared for opening.
• Financial Management: Control pre-opening budgets and negotiate vendor contracts.

Why Work at Hilton?
Hilton is a global hospitality leader known for exceptional guest experiences. We are dedicated to providing a positive work environment for our team members. Experience the warmth of hospitality and join a company recognized as one of the Best Workplaces by Forbes.

Join Our Team as an Operations Manager!
At Umrahme, we are dedicated to revolutionizing the travel industry with our personalized Umrah pilgrimage packages. We are on the lookout for a dynamic Operations Manager to lead our operations team and ensure high-quality services in our Online B2B Hotel Booking Portal and ground services.

Key Responsibilities:

• Team Leadership & Support: Lead, coach, and supervise a team of operations executives to ensure accuracy, timeliness, and excellent customer service.
• Ground Operations Management: Oversee ground handling services, ensuring compliance with safety regulations and delivering exceptional service.
• Booking & Fulfilment Oversight: Supervise the end-to-end booking process, handling escalated client requirements and ensuring adherence to Standard Operating Procedures (SOPs).
• Supplier & Client Relationship Management: Foster strong relationships with suppliers and resolve disputes efficiently.
• Collaboration & Reporting: Work with various teams to align operational requirements and provide regular performance reports.
• Quality & Process Improvement: Conduct quality checks, identify issues, and implement process improvements.

Qualifications & Skills:

• Bachelor’s degree in tourism, hospitality, or a related field.
• 10 years of experience in operations within travel or related industries, including at least 2 years in a managerial role.
• Strong experience in booking and ground operations.
• Excellent communication and negotiation skills.
• Strong problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Embark on a meaningful journey with us at Umrahme and contribute to providing unforgettable experiences for our clients!