Reservations Agent📣 Job Ad

About the Job:
As a Reservations Specialist at Fairmont Hotels & Resorts, you will consistently offer exceptional, friendly, and engaging service. Your main responsibilities will include:

• Ensuring the best selection for the guest while maximizing revenue through up-selling.
• Updating reservations to ensure a flawless check-in and check-out process.
• Answering telephone and email inquiries in a timely manner.
• Assisting guests regarding hotel facilities in an informative way.
• Taking ownership of guest requests and ensuring follow-up according to hotel standards.
• Recommending property facilities and assisting guests with information and special requests.

Qualifications:
To be successful in this role, you should be computer literate in Microsoft Windows applications and possess:

• The ability to work cohesively with a team.
• A guest-focused personality, with prior experience being an asset.
• Strong interpersonal and problem-solving skills.
• Fluency in both Arabic and English.
• Preferably prior experience working with Opera or a related system.

Join Our Team as a Reservations Agent!

Jumeirah Group, renowned for its luxury hospitality, is seeking a dedicated Reservations Agent for our esteemed Reservations Department at Jumeirah Jabal Omar Makkah. Here, we promise an experience beyond expectations and a commitment to excellence.

Key Responsibilities:

• Respond to emails within 24 hours and prioritize urgent inquiries.
• Answer calls promptly and professionally, adhering to IFH & LQA standards.
• Gather and update guest details in our Opera system accurately.
• Communicate last-minute changes effectively to relevant departments.

Candidate Profile:
Essential:

• Ability to multitask in a fast-paced environment.
• Strong written and verbal communication skills.
• Proficiency in MS Office.

Desired:

• Experience in luxury hospitality is preferred.
• Previous roles in reservations will be highly regarded.

Benefits:
We offer a competitive salary in Saudi Riyals along with generous food and beverage benefits, reduced rates across our properties, comprehensive healthcare, annual leave, and more, designed to attract high performers looking for a rewarding career in luxury hospitality.

Join Rotana as a Reservations Agent!
We are currently seeking passionate and dynamic individuals in the hospitality field who pride themselves on their ability to deliver extraordinary levels of customer service. As a Reservations Agent, you will play a vital role in ensuring smooth and efficient service delivery for our guests.

Key Responsibilities:

• Process and confirm guest room reservations through various communication channels.
• Input all reservations accurately into the computer and manage inquiries and complaints related to reservations.
• Stay updated on current promotions, room rates, and hotel facilities to effectively assist guests.
• Maintain an organized filing system for correspondence and reports as required by the Reservations Manager or Supervisor.
• Promote good public relations and seek to maximize business opportunities.
• Ensure all calls and emails are handled according to Rotana standards.
• Organize visa requests for hotel guests and up-sell services when possible.

Skills and Qualifications:
The ideal candidate will have:

• A diploma or degree in hospitality.
• Previous experience in hotel reservations.
• Excellent written and verbal communication skills in English; proficiency in other languages is a plus.
• Strong computer literacy.

Competencies:

• Customer Focus
• Teamwork
• Adaptability
• Professionalism

Join us at Rotana Hotels - the largest hospitality management company in the region, and help us provide exceptional service to our guests!