Reservations Agent📣 Job Ad

Join Rotana as a Reservations Agent!
We are currently seeking passionate and dynamic individuals in the hospitality field who pride themselves on their ability to deliver extraordinary levels of customer service. As a Reservations Agent, you will play a vital role in ensuring smooth and efficient service delivery for our guests.

Key Responsibilities:

• Process and confirm guest room reservations through various communication channels.
• Input all reservations accurately into the computer and manage inquiries and complaints related to reservations.
• Stay updated on current promotions, room rates, and hotel facilities to effectively assist guests.
• Maintain an organized filing system for correspondence and reports as required by the Reservations Manager or Supervisor.
• Promote good public relations and seek to maximize business opportunities.
• Ensure all calls and emails are handled according to Rotana standards.
• Organize visa requests for hotel guests and up-sell services when possible.

Skills and Qualifications:
The ideal candidate will have:

• A diploma or degree in hospitality.
• Previous experience in hotel reservations.
• Excellent written and verbal communication skills in English; proficiency in other languages is a plus.
• Strong computer literacy.

Competencies:

• Customer Focus
• Teamwork
• Adaptability
• Professionalism

Join us at Rotana Hotels - the largest hospitality management company in the region, and help us provide exceptional service to our guests!

Join Our Team as a Reservation Agent

At IHG Hotels & Resorts, we are dedicated to delivering True Hospitality for Good. As part of our commitment to excellence, we are searching for a skilled Reservation Agent to join our team in Mecca, Makkah, Saudi Arabia.

About the Role:
The Reservation Agent will play a vital role in providing outstanding customer service to our guests. This role involves managing reservations efficiently and ensuring that our guests have an exceptional experience from the very first interaction.

Key Responsibilities:

• Handle incoming reservation requests and inquiries in a professional manner.
• Provide information about hotel services, room availability, and rates.
• Process and confirm reservations accurately and in a timely manner.
• Assist guests with modifications or cancellations as necessary.
• Maintain a positive and professional relationship with guests to enhance their experience.

Qualifications:
While there might be specific criteria listed, we encourage you to apply even if you don't meet every requirement. Passion for hospitality and a willingness to learn are highly valued at IHG Hotels & Resorts.

About Us:
With over 6,300 hotels across more than 100 countries, IHG Hotels & Resorts encompasses a diverse portfolio of 19 hotel brands. Be part of our mission to create memorable experiences for our guests. We welcome applicants who are committed to providing excellent customer service and thrive in a dynamic environment.

Join Our Team as a Reservations Agent!
At M Hotel Al Dana Makkah, we are seeking a dedicated Reservations Agent to be the first point of contact for our guests looking to make room reservations. In this pivotal role, you will be responsible for providing exceptional customer service while assisting guests with their booking inquiries and ensuring the accuracy and efficiency of the reservation processes.

Key Job Responsibilities:

• Assist guests in making room reservations through various communication channels, including phone, email, and online platforms.
• Provide information about room availability, rates, and hotel amenities.
• Ensure accurate and efficient processing of guest reservations.
• Address guest inquiries and concerns related to bookings and accommodation.
• Verify guest information and payment details to confirm reservations.
• Offer assistance and recommendations to guests based on their preferences and needs.
• Promote special offers, packages, and discounts to enhance the guest experience.
• Maintain up-to-date knowledge of hotel policies, procedures, and room types.
• Collaborate with the reservations team to ensure accurate room inventory management.
• Assist with group reservations and bookings as needed.
• Uphold a high standard of customer service and professionalism in all interactions.
• Participate in ongoing training to improve reservation skills and knowledge.
• Operate in a safe and environmentally friendly manner and adhere to health and safety procedures.