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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationMakkah
About the Job:
As a Reservations Specialist at Fairmont Hotels & Resorts, you will consistently offer exceptional, friendly, and engaging service. Your main responsibilities will include:
  • Ensuring the best selection for the guest while maximizing revenue through up-selling.
  • Updating reservations to ensure a flawless check-in and check-out process.
  • Answering telephone and email inquiries in a timely manner.
  • Assisting guests regarding hotel facilities in an informative way.
  • Taking ownership of guest requests and ensuring follow-up according to hotel standards.
  • Recommending property facilities and assisting guests with information and special requests.
Qualifications:
To be successful in this role, you should be computer literate in Microsoft Windows applications and possess:
  • The ability to work cohesively with a team.
  • A guest-focused personality, with prior experience being an asset.
  • Strong interpersonal and problem-solving skills.
  • Fluency in both Arabic and English.
  • Preferably prior experience working with Opera or a related system.

Requirements

  • Females-only workplace
  • Requires 2-5 Years experience

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