Reservations Agent📣 Job Ad

Join Our Team as a Reservation Agent

At IHG Hotels & Resorts, we are dedicated to delivering True Hospitality for Good. As part of our commitment to excellence, we are searching for a skilled Reservation Agent to join our team in Mecca, Makkah, Saudi Arabia.

About the Role:
The Reservation Agent will play a vital role in providing outstanding customer service to our guests. This role involves managing reservations efficiently and ensuring that our guests have an exceptional experience from the very first interaction.

Key Responsibilities:

• Handle incoming reservation requests and inquiries in a professional manner.
• Provide information about hotel services, room availability, and rates.
• Process and confirm reservations accurately and in a timely manner.
• Assist guests with modifications or cancellations as necessary.
• Maintain a positive and professional relationship with guests to enhance their experience.

Qualifications:
While there might be specific criteria listed, we encourage you to apply even if you don't meet every requirement. Passion for hospitality and a willingness to learn are highly valued at IHG Hotels & Resorts.

About Us:
With over 6,300 hotels across more than 100 countries, IHG Hotels & Resorts encompasses a diverse portfolio of 19 hotel brands. Be part of our mission to create memorable experiences for our guests. We welcome applicants who are committed to providing excellent customer service and thrive in a dynamic environment.

Join our team as a Reservations Specialist at Fairmont Hotels & Resorts!
As a key member of our guest services team, you will consistently offer exceptional, friendly, and engaging service that ensures an outstanding guest experience.

Responsibilities:

• Maximize revenue through upselling and providing the best selection for guests.
• Update reservations and ensure a seamless check-in and check-out process.
• Respond to telephone and email inquiries promptly.
• Assist guests with hotel facilities in a friendly and informative manner.
• Take ownership of guest requests and ensure proper follow-up.
• Follow departmental policies and procedures while maintaining service standards.
• Recommend property facilities and assist guests with special requests.
• Manage room reservation requests and update accurate information in the system.
• Perform other duties as assigned.

Qualifications:

• Proficient in Microsoft Windows applications.
• Team player with a focus on guest needs, maintaining a calm and courteous disposition.
• Guest-focused personality with previous experience being an asset.
• Preferred familiarity with Opera or similar systems.
• Strong interpersonal and problem-solving skills.
• Fluency in both Arabic and English is required.

Why Work for Fairmont?
At Fairmont, we celebrate diversity and inclusivity, supporting you to grow and learn every day. This is your opportunity to be part of a team that aims to imagine tomorrow's hospitality and provide remarkable experiences across our luxurious locations.

Join Our Team as a Reservations Agent!
At M Hotel Al Dana Makkah, we are seeking a dedicated Reservations Agent to be the first point of contact for our guests looking to make room reservations. In this pivotal role, you will be responsible for providing exceptional customer service while assisting guests with their booking inquiries and ensuring the accuracy and efficiency of the reservation processes.

Key Job Responsibilities:

• Assist guests in making room reservations through various communication channels, including phone, email, and online platforms.
• Provide information about room availability, rates, and hotel amenities.
• Ensure accurate and efficient processing of guest reservations.
• Address guest inquiries and concerns related to bookings and accommodation.
• Verify guest information and payment details to confirm reservations.
• Offer assistance and recommendations to guests based on their preferences and needs.
• Promote special offers, packages, and discounts to enhance the guest experience.
• Maintain up-to-date knowledge of hotel policies, procedures, and room types.
• Collaborate with the reservations team to ensure accurate room inventory management.
• Assist with group reservations and bookings as needed.
• Uphold a high standard of customer service and professionalism in all interactions.
• Participate in ongoing training to improve reservation skills and knowledge.
• Operate in a safe and environmentally friendly manner and adhere to health and safety procedures.