Reservations Agent📣 Job Ad

Join our dynamic team as a Reservations Agent at Hilton!
As a Reservations Agent, you will serve as the key contact for room reservations, providing excellent service that influences guest decisions to stay at our property. Your role is crucial in ensuring a smooth booking process and enhancing the overall guest experience.

What you will be doing:

• Convert inquiries into booked reservations swiftly.
• Respond positively to sales inquiries to generate future leads.
• Identify potential sales leads.
• Deliver professional responses to all customer inquiries, ensuring reservations are accurately completed.
• Provide prompt, efficient service while adhering to brand standards.

What we are looking for:
We seek individuals who are passionate about customer service, possess excellent communication skills, and have strong organizational capabilities.

It would be advantageous if you possess:

• Previous experience in a Reservations environment.
• Tertiary qualifications or a collegiate-level degree.

About Hilton:
Hilton is a leading global hospitality company, dedicated to creating remarkable experiences for our guests. Our unwavering commitment to hospitality and exceptional service has made us a trusted name in the industry for nearly a century. Join us and become part of a team that puts the heart in hospitality!

Join Rotana Hotels as a Reservation Agent!
We are excited to offer a position for a detail-oriented Reservation Agent to assist customers with their booking needs while providing excellent customer service.

Key Responsibilities:

• Assist customers with booking reservations for flights, hotels, car rentals, and other travel services.
• Answer incoming calls and respond to emails promptly and professionally.
• Provide customers with information on pricing, availability, and other details as needed.
• Make changes to existing reservations and handle cancellations when necessary.
• Ensure accurate and timely processing of reservations in the system.
• Handle any customer complaints or issues related to bookings in a professional manner.
• Collaborate with other team members to ensure smooth operations and customer satisfaction.

Candidate Requirements:

• High school diploma or equivalent; relevant certification or training is a plus.
• Proven experience in a customer service role, preferably in the travel industry.
• Excellent communication skills, both verbal and written.
• Strong attention to detail and ability to multitask effectively.
• Familiarity with reservation systems and booking platforms is preferred.
• Ability to remain calm and courteous under pressure.
• Willingness to work in shifts, including evenings, weekends, and holidays.

Come be part of our team and enjoy a fulfilling career with Rotana Hotels!

Join Rotana Hotels as a Reservations Agent!
We're on the lookout for passionate and dynamic professionals who excel in guest service.

Key Responsibilities:

• Process and confirm guest room reservations made by clients via phone, letter, or fax.
• Input all reservations into the computer, ensuring accurate information and addressing inquiries, complaints, and requests.
• Stay updated with hotel promotions and follow procedures for processing reservations, rates, and confirmations.
• Maintain complete product knowledge and manage rate structures effectively.
• File correspondence and prepare reports as required by the Reservations Manager or Supervisor.
• Promote good public relations and work to maximize business opportunities.
• Ensure accurate room status and respond to all incoming calls as per Rotana standards.
• Organize visa requests for hotel guests while maximizing upselling opportunities.

Qualifications & Experience:
You should possess a diploma/degree in hospitality and previous hotel reservations experience. Proficiency in computer skills and excellent communication in English is required; additional languages are beneficial.

Ideal Candidate:
A customer-focused individual with a proactive personality. You will be professional and effective in establishing relationships with customers both internally and externally, working independently within a structured environment. Competencies include understanding the job, teamwork, taking responsibility, recognizing differences, adaptability, and customer focus.