Reservations Agent📣 Job Ad

Join Jumeirah as a Reservations Agent!
Jumeirah is a global leader in luxury hospitality, recognized for creating extraordinary experiences for discerning travelers. We are currently seeking a dedicated Reservations Agent to be a vital part of our Reservations Department at the esteemed Jumeirah Jabal Omar Hotel, located in the heart of Makkah, just minutes from Masjid Al Haram.

Key Responsibilities:

• Respond promptly to emails within 24 hours, prioritizing urgent queries.
• Answer phone calls within three rings while adhering to IFH & LQA standards.
• Gather essential guest details during the booking process and ensure they are accurately recorded in the Opera system.
• Maintain professional etiquette in email and telephone communications.
• Thoroughly read reservation correspondence for special requests and ensure appropriate departments are informed.
• Communicate last-minute reservation changes to relevant departments.

Qualifications:

• Strong skills in clear and courteous communication, both written and verbal.
• Ability to multitask and thrive in a fast-paced environment.
• Proficient in MS Office applications.

Benefits:
We offer a competitive salary, comprehensive health care, generous food and beverage benefits, and discounted rates at our global properties, making this opportunity attractive for high performers aspiring to advance their career within a prestigious hospitality brand.

Join Hilton as a Cluster Reservations Agent!
In this role, you will be the main contact for room reservations at the hotel, ensuring excellent service and influencing guests’ decision to stay. As a Cluster Reservations Agent, you will:

• Convert inquiries into contracted business
• Respond positively to sales inquiries
• Identify and develop future sales leads
• Provide efficient and professional service according to the hotel’s brand standards

What we are looking for:
A passion for delivering great customer service and a highly professional telephone manner are critical. You should have outstanding administration and organizational skills, along with intermediate computer proficiency. Previous experience in a reservations environment and tertiary qualifications are advantageous.
Experience the leading global hospitality company that values its team members and offers remarkable guest experiences.
Location: Hilton Suites Makkah
Schedule: Full-time.

Join Hilton as a Cluster Reservation Agent

As a Cluster Reservations Agent, you will be the main contact for room reservations at Hilton and play a crucial role in influencing guests' decisions to stay at our properties. Your primary responsibility will be to deliver excellent customer service while managing inquiries effectively and efficiently.

Key Responsibilities:

• Convert inquiries into contracted business swiftly.
• Respond positively to sales inquiries to generate future sales leads.
• Identify potential sales leads as needed.
• Ensure all reservations are accurately completed to meet guests' expectations.
• Maintain prompt service while adhering to Hilton's brand standards.

Requirements:
We are looking for candidates who demonstrate a passion for customer service, possess strong communication skills, and excel in administration and organizational tasks. Familiarity with reservation systems is an advantage. A tertiary qualification or collegiate-level degree is preferred.

About Hilton:
Hilton offers world-class hospitality spanning luxurious hotels, resorts, and extended-stay suites, dedicated to providing exceptional guest experiences. Become part of our tradition of hospitality excellence!