Reservations Agent📣 Job Ad

Join Our Team as a Reservations Agent!

Jumeirah Group, renowned for its luxury hospitality, is seeking a dedicated Reservations Agent for our esteemed Reservations Department at Jumeirah Jabal Omar Makkah. Here, we promise an experience beyond expectations and a commitment to excellence.

Key Responsibilities:

• Respond to emails within 24 hours and prioritize urgent inquiries.
• Answer calls promptly and professionally, adhering to IFH & LQA standards.
• Gather and update guest details in our Opera system accurately.
• Communicate last-minute changes effectively to relevant departments.

Candidate Profile:
Essential:

• Ability to multitask in a fast-paced environment.
• Strong written and verbal communication skills.
• Proficiency in MS Office.

Desired:

• Experience in luxury hospitality is preferred.
• Previous roles in reservations will be highly regarded.

Benefits:
We offer a competitive salary in Saudi Riyals along with generous food and beverage benefits, reduced rates across our properties, comprehensive healthcare, annual leave, and more, designed to attract high performers looking for a rewarding career in luxury hospitality.

Join Our Team as a Reservation Agent

At IHG Hotels & Resorts, we are dedicated to delivering True Hospitality for Good. As part of our commitment to excellence, we are searching for a skilled Reservation Agent to join our team in Mecca, Makkah, Saudi Arabia.

About the Role:
The Reservation Agent will play a vital role in providing outstanding customer service to our guests. This role involves managing reservations efficiently and ensuring that our guests have an exceptional experience from the very first interaction.

Key Responsibilities:

• Handle incoming reservation requests and inquiries in a professional manner.
• Provide information about hotel services, room availability, and rates.
• Process and confirm reservations accurately and in a timely manner.
• Assist guests with modifications or cancellations as necessary.
• Maintain a positive and professional relationship with guests to enhance their experience.

Qualifications:
While there might be specific criteria listed, we encourage you to apply even if you don't meet every requirement. Passion for hospitality and a willingness to learn are highly valued at IHG Hotels & Resorts.

About Us:
With over 6,300 hotels across more than 100 countries, IHG Hotels & Resorts encompasses a diverse portfolio of 19 hotel brands. Be part of our mission to create memorable experiences for our guests. We welcome applicants who are committed to providing excellent customer service and thrive in a dynamic environment.

Join Our Team as a Reservations Agent!
At M Hotel Al Dana Makkah, we are seeking a dedicated Reservations Agent to be the first point of contact for our guests looking to make room reservations. In this pivotal role, you will be responsible for providing exceptional customer service while assisting guests with their booking inquiries and ensuring the accuracy and efficiency of the reservation processes.

Key Job Responsibilities:

• Assist guests in making room reservations through various communication channels, including phone, email, and online platforms.
• Provide information about room availability, rates, and hotel amenities.
• Ensure accurate and efficient processing of guest reservations.
• Address guest inquiries and concerns related to bookings and accommodation.
• Verify guest information and payment details to confirm reservations.
• Offer assistance and recommendations to guests based on their preferences and needs.
• Promote special offers, packages, and discounts to enhance the guest experience.
• Maintain up-to-date knowledge of hotel policies, procedures, and room types.
• Collaborate with the reservations team to ensure accurate room inventory management.
• Assist with group reservations and bookings as needed.
• Uphold a high standard of customer service and professionalism in all interactions.
• Participate in ongoing training to improve reservation skills and knowledge.
• Operate in a safe and environmentally friendly manner and adhere to health and safety procedures.