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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationAz Zahir, Makkah
A secretary is required to work in a prestigious company, possessing high organizational and administrative skills. Tasks include: managing appointments and correspondence, organizing files and documents, and coordinating between different departments. Proficiency in English is not required, the ability to use Microsoft Office programs efficiently is essential.

Requirements

  • Requires 2-5 Years experience

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Operations Manager

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KAUST (King Abdullah University of Science and Technology)

Full-time
Job Purpose
In this senior-level Operations Manager role, the Healthcare Operations Manager will oversee and ensure that all contractual obligations and KPIs are meticulously met. This includes managing daily operations, monthly invoicing, reviewing quotations, and ensuring that staff rosters align with contractual requirements.

Major Accountabilities
  • General
    • Oversee the day-to-day operations of KAUST Health, including monthly resource allocation and planning.
    • Approve and oversee strategies to improve efficiency and productivity in collaboration with the service provider.
  • Contract and KPIs
    • Monitor and review key performance indicators (KPIs) related to the medical services contract.
    • Where necessary, monitor improvement plans to rectify any KPI non-compliance.
    • Develop and implement KAUST operational policies and procedures to ensure consistency and compliance.
    • Oversee the work of the service provider, ensuring adherence to contractual obligations, quality standards, and regulatory requirements.
  • Operations
    • Lead in the planning and implementation of facilities improvements/rectifications.
    • Identify opportunities for process improvement and ensure the service provider implements innovative solutions.
  • Patient Experience & Referral
    • Oversee the management of the KAUST Patient Experience function and ensure a positive patient journey.
    • Act as the escalation point for patient complaints and feedback.
  • Medical Insurance & Financial Oversight
    • Oversight and review of insurance rejection rates with action plans to improve claim acceptance.
    • Monitoring expenditure, revenue, and cost efficiency to support sustainable financial growth.
  • Leadership and Team Management
    • Lead, mentor, and develop a high-performing team of professionals.
    • Foster a positive and supportive work environment that encourages teamwork and innovation.
  • Continuous Improvements
    • Identify and implement best practices to enhance operational efficiency and service quality.

Person Requirements
  • Demonstrates a strong understanding of KAUST Health services.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.

Qualifications
  • Bachelor’s degree, preferably in medical specialties.
  • Master's degree in Hospital Management & Healthcare Administration or MBA.

Experience
  • Minimum 10 years of experience in healthcare operations, with at least 5 years in a managerial/lead role.
  • Must have a strong background in the healthcare sector.

breifcase2-5 years

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Customer Services Specialist

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Emdad By Elm

Full-time
Join Emdad By Elm as a Customer Service Specialist!
In this pivotal role, you will serve as the frontline interaction with our valued customers, contributing significantly to our organization's success.

Key Responsibilities:
  • Serve as the initial point of contact for customers, addressing inquiries and providing exceptional customer service.
  • Efficiently operate point-of-sale equipment while ensuring accuracy in cash handling and transaction processing.
  • Assist in managing inventory by ensuring product availability and restocking on the sales floor timely.
  • Collaborate with team members to meet and exceed sales targets through effective customer engagement.
  • Maintain a professional appearance aligned with company values.
  • Handle customer complaints promptly and provide effective solutions.
  • Adapt to changing work schedules, including weekends and holidays.
  • Continuously expand product knowledge to enhance customer interactions.
  • Document customer interactions accurately for record-keeping.

Requirements:
  • 1 to 3 years of experience in sales or customer service.
  • Strong communication skills with the ability to engage diverse customer groups.
  • Expertise in operating point-of-sale systems and cash transaction handling.
  • Basic knowledge of inventory management.
  • Ability to work effectively in a team-oriented environment.
  • Flexibility in adapting to varying shift schedules and operational needs.
  • Commitment to quality service and customer satisfaction.
  • Enthusiastic about learning new products.

If you have a passion for outstanding customer service and want to grow within a supportive team, we encourage you to apply!

breifcase2-5 years

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