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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationMakkah
Join Our Team as a Technical Support Specialist!
AL-KHALEEJ COMPUTERS & ELECTRONIC SYSTEMS, a pioneer in IT services in Saudi Arabia since 1979, is seeking a motivated and skilled Technical Support Specialist to join our dynamic team in Makkah.

About the Role:
The Technical Support Specialist will provide comprehensive technical assistance to end users, manage incidents and service requests, and ensure the smooth operation of IT systems and support services.

Key Responsibilities:
  • Provide technical support and troubleshooting for hardware, software, and network issues.
  • Manage and resolve incidents and service requests in accordance with ITIL best practices.
  • Escalate complex issues to higher support levels when necessary and ensure timely resolution.
  • Maintain accurate documentation of issues, actions, and resolutions.
  • Collaborate with other IT teams to improve system performance and user satisfaction.
  • Assist in monitoring, maintaining, and upgrading IT systems.
  • Communicate effectively with users and provide professional customer service.

Qualifications:
  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • 3–5 years of experience in technical support or IT service management.
  • Good understanding of ITIL framework and incident/problem management processes.
  • Preferred certifications: ITIL Foundation, MCSA, MTA, or CompTIA+.
  • Strong analytical and troubleshooting skills.
  • Excellent communication and teamwork abilities.
  • Customer-oriented mindset with the ability to handle multiple tasks efficiently.

Requirements

  • Requires 2-5 Years experience

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breifcase2-5 years

locationMakkah

1 day ago