Telephone Communication Clerk📣 Job Ad

Join Our Team at Raffles Makkah Palace
Raffles Makkah Palace offers exceptional hospitality standards enriched by Arabian values. We are seeking a dedicated Telephone Operator to join our team and ensure an outstanding communication experience for our guests.

Key Responsibilities:

• Manage all incoming and outgoing calls accurately and courteously.
• Maintain smooth internal telecommunications following Raffles Standards.
• Record and control wake-up calls.
• Assist guests with international calls and queries.
• Address guest requests promptly and report any complaints to the Telephone Supervisor.
• Bill call costs appropriately.
• Maintain a clean work environment and adhere to emergency procedures.

Qualifications:

• Excellent written and verbal communication skills in English.
• Ability to work harmoniously in a team and develop rapport with colleagues and guests.
• Calm and courteous demeanor under all circumstances.
• Secondary Education or relevant qualifications in Hotel Management.
• A minimum of 1 year of relevant experience in a four or five-star hotel.

We embrace diversity and inclusion and respect all individuals, focusing solely on skills and qualifications in employment opportunities.