
Telephone Communication Clerk📣 Job Ad
in M Hotel Al Dana Makkah By Millennium
about 18 hours ago

Contract Type | Full-time | |
Workplace type | On-site | |
Location | Makkah |
Join M Hotel Al Dana Makkah as a Telephone Operator!
In this pivotal role, you will be the first point of contact for guests calling the hotel, and your professional demeanor will contribute to a positive experience for each of them. Your responsibilities will include:
We look forward to your contributions to our team and helping create memorable experiences for our guests!
In this pivotal role, you will be the first point of contact for guests calling the hotel, and your professional demeanor will contribute to a positive experience for each of them. Your responsibilities will include:
- Receiving guest calls warmly and professionally to foster a friendly interaction.
- Communicating effectively with all departments to ensure seamless service delivery.
- Addressing queries with politeness and always exceeding guest expectations.
- Greeting guests by name upon their calls.
- Maintaining up-to-date knowledge of hotel services and local offerings.
- Utilizing the Opera Guest profile system to enhance guest interaction.
- Managing and accurately recording long-distance call vouchers.
- Delivering prompt wake-up calls and maintaining the switchboard for efficient call transferring.
- Taking messages for guests and management while adhering to established standards.
- Following environmental, health, and safety standards as per company policies.
We look forward to your contributions to our team and helping create memorable experiences for our guests!
Requirements
- No experience required
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