Boutique Manager Solitaire Riyadh KSA📣 Job Ad
in Christian Dior Couture
about 5 hours ago
about 5 hours agoShare
 | Contract Type | Full-time |
 | Workplace type | On-site |
 | Location | Riyadh |
About the Role
Christian Dior Couture is seeking a dynamic and experienced Boutique Manager to lead its prestigious Solitaire boutique in Riyadh, Saudi Arabia. This full-time role reports to the Boutiques Manager and is responsible for leading the sales team. The Boutique Manager will play a pivotal role in ensuring the boutique's market position by overseeing all aspects of the store's business, focusing on developing global sales, optimizing profitability, and cultivating a high-performing sales team. The ideal candidate will embody the six Dior values, attract, develop, and retain top talent, and serve as a key communicator between the boutique and Head Office, sharing best practices and building strategies for future success.
Key Responsibilities
- Develop global sales strategies and optimize boutique profitability.
- Attract, develop, and retain a team of highly competent individuals.
- Communicate effectively with Head Office and share best practices with key retail partners.
- Prepare the sales team for future challenges and contribute to strategic planning.
- Consistently exemplify the six Dior values in all professional interactions.
- Achieve annual sales goals and effectively manage the sales force to meet targets.
- Provide and inspire outstanding customer service.
- Assign monthly sales goals to associates and review their clientele development, including client books.
- Oversee merchandise placement and display preparation.
- Develop product knowledge for new hires in coordination with Buyers and the HR Team for induction.
- Ensure and develop visual merchandising in line with brand image, campaigns, stock levels, and local market demands.
- Conduct regular management meetings to review performance, operations, employee relations, and strategy.
- Oversee staffing and scheduling of associates, ensuring compliance with payroll budgets.
- Partner with HR to oversee the recruitment and hiring of boutique employees.
- Conduct orientation, train, coach, and manage all employees in daily tasks and sales maximization, including performance reviews and assessments.
- Coordinate and actively participate in in-store promotions, including seasonal sales, trunk shows, and contests.
- Develop the customer database by optimizing capture rates for each sale.
- Enhance customer sales service standards.
- Organize and coordinate events with Head Office to increase store traffic.
- Train the team on after-sales service to develop their personal client databases.
- Provide accurate reports, feedback, and recommendations to the Buying Team.
- Coordinate seasonal product trainings and product launches.
- Meet target stock rotations and sell-through rates.
- Optimize stock organization and allocate stock according to needs.
- Minimize stock losses.
- Adhere to and oversee compliance with established company policies and standards, including safekeeping of company funds and property, personnel practices, security, sales, and record-keeping procedures.
- Conduct regular inventory cycle counts and track conversion rates.
- Review operational reports and records to ensure adherence to company policies, monitor store profitability, and manage payroll budgets.
- Review Prêt-à-porter work pertaining to receiving, transfers, MOS/damages, and returns-to-vendor.
- Ensure adequate security measures are in place and that physical facilities comply with safety codes and ordinances.
- Conduct quarterly emergency procedures meetings with the entire staff and provide updated emergency contact lists to management and HR.
- Ensure proper communication channels exist between the store and Head Office.
Qualifications and Requirements
- Ability to effectively manage a multi-store network of luxury boutiques and leased properties.
- Ability to understand and apply all company policies and procedures.
- Ability to understand and apply all Human Resources Directives relating to progressive discipline, investigations, and documentation.
- Ability to operate all equipment necessary to perform the job.
- Ability to develop, motivate, and train a team, build relationships, and utilize workforce skills appropriately.
- Ability to recruit according to Dior standards.
- Ability to effectively delegate tasks and follow up with field managers.
- Ability to maintain a fair and consistent set of standards for the workforce.
- Ability to adjust priorities and manage time wisely in a fast-paced environment.
- Ability to maintain records and documentation pertaining to the workforce.
- Ability to communicate clearly, concisely, and understandably, and to listen attentively to others, understand material, and provide instructions to all employees.
- Ability to understand and analyze financial details of the retail business.
- Ability to handle multi-million-dollar sales volume.
- Ability to work a full-time schedule including nights, weekends, and holidays.
- Ability to provide outstanding customer service in line with Dior expectations.
- At least 5 years of retail store management experience, preferably in a luxury product setting.
Required Skills
- Sales
- Team Management
- Customer Service
- Visual Merchandising
- Product Knowledge
- Stock Management
- Organization
- Management
- Retail Knowledge
- Customer Orientation
- Fashion Sensitivity
- Luxury Industry Knowledge
- Strong interpersonal, communication, organization, and follow-through skills.
- Sense of initiative and commercial creativity.
- Strong knowledge of the luxury industry with sensitivity consistent with the CD Brand.
- Perseverance and determination.
- Enthusiasm.
- Pride of belonging and passion for the product.
Work Environment
This is a full-time position based in Riyadh, Saudi Arabia. The role requires a commitment to working a schedule that includes nights, weekends, and holidays to meet business needs.
Requirements
- Requires 5-10 Years experience
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