Boutique Manager Solitaire Riyadh KSA📣 Job Ad

About the Role

Christian Dior Couture is seeking a dynamic and experienced Boutique Manager to lead its prestigious Solitaire boutique in Riyadh, Saudi Arabia. This full-time role reports to the Boutiques Manager and is responsible for leading the sales team. The Boutique Manager will play a pivotal role in ensuring the boutique's market position by overseeing all aspects of the store's business, focusing on developing global sales, optimizing profitability, and cultivating a high-performing sales team. The ideal candidate will embody the six Dior values, attract, develop, and retain top talent, and serve as a key communicator between the boutique and Head Office, sharing best practices and building strategies for future success.

Key Responsibilities

• Develop global sales strategies and optimize boutique profitability.
• Attract, develop, and retain a team of highly competent individuals.
• Communicate effectively with Head Office and share best practices with key retail partners.
• Prepare the sales team for future challenges and contribute to strategic planning.
• Consistently exemplify the six Dior values in all professional interactions.
• Achieve annual sales goals and effectively manage the sales force to meet targets.
• Provide and inspire outstanding customer service.
• Assign monthly sales goals to associates and review their clientele development, including client books.
• Oversee merchandise placement and display preparation.
• Develop product knowledge for new hires in coordination with Buyers and the HR Team for induction.
• Ensure and develop visual merchandising in line with brand image, campaigns, stock levels, and local market demands.
• Conduct regular management meetings to review performance, operations, employee relations, and strategy.
• Oversee staffing and scheduling of associates, ensuring compliance with payroll budgets.
• Partner with HR to oversee the recruitment and hiring of boutique employees.
• Conduct orientation, train, coach, and manage all employees in daily tasks and sales maximization, including performance reviews and assessments.
• Coordinate and actively participate in in-store promotions, including seasonal sales, trunk shows, and contests.
• Develop the customer database by optimizing capture rates for each sale.
• Enhance customer sales service standards.
• Organize and coordinate events with Head Office to increase store traffic.
• Train the team on after-sales service to develop their personal client databases.
• Provide accurate reports, feedback, and recommendations to the Buying Team.
• Coordinate seasonal product trainings and product launches.
• Meet target stock rotations and sell-through rates.
• Optimize stock organization and allocate stock according to needs.
• Minimize stock losses.
• Adhere to and oversee compliance with established company policies and standards, including safekeeping of company funds and property, personnel practices, security, sales, and record-keeping procedures.
• Conduct regular inventory cycle counts and track conversion rates.
• Review operational reports and records to ensure adherence to company policies, monitor store profitability, and manage payroll budgets.
• Review Prêt-à-porter work pertaining to receiving, transfers, MOS/damages, and returns-to-vendor.
• Ensure adequate security measures are in place and that physical facilities comply with safety codes and ordinances.
• Conduct quarterly emergency procedures meetings with the entire staff and provide updated emergency contact lists to management and HR.
• Ensure proper communication channels exist between the store and Head Office.

Qualifications and Requirements

• Ability to effectively manage a multi-store network of luxury boutiques and leased properties.
• Ability to understand and apply all company policies and procedures.
• Ability to understand and apply all Human Resources Directives relating to progressive discipline, investigations, and documentation.
• Ability to operate all equipment necessary to perform the job.
• Ability to develop, motivate, and train a team, build relationships, and utilize workforce skills appropriately.
• Ability to recruit according to Dior standards.
• Ability to effectively delegate tasks and follow up with field managers.
• Ability to maintain a fair and consistent set of standards for the workforce.
• Ability to adjust priorities and manage time wisely in a fast-paced environment.
• Ability to maintain records and documentation pertaining to the workforce.
• Ability to communicate clearly, concisely, and understandably, and to listen attentively to others, understand material, and provide instructions to all employees.
• Ability to understand and analyze financial details of the retail business.
• Ability to handle multi-million-dollar sales volume.
• Ability to work a full-time schedule including nights, weekends, and holidays.
• Ability to provide outstanding customer service in line with Dior expectations.
• At least 5 years of retail store management experience, preferably in a luxury product setting.

Required Skills

• Sales
• Team Management
• Customer Service
• Visual Merchandising
• Product Knowledge
• Stock Management
• Organization
• Management
• Retail Knowledge
• Customer Orientation
• Fashion Sensitivity
• Luxury Industry Knowledge
• Strong interpersonal, communication, organization, and follow-through skills.
• Sense of initiative and commercial creativity.
• Strong knowledge of the luxury industry with sensitivity consistent with the CD Brand.
• Perseverance and determination.
• Enthusiasm.
• Pride of belonging and passion for the product.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. The role requires a commitment to working a schedule that includes nights, weekends, and holidays to meet business needs.