Cafe Manager

Job Title:
General Supervisor of Branches

Work Location:
Field in East Riyadh – with regular visits to the branches

About the Company:
“Wahid Chai” is a company specialized in providing hot and cold tea with a modern and distinctive concept, and it seeks to expand its branch network and achieve high operational quality and exceptional customer experience.

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Job Responsibilities:

First: Operational and Administrative Tasks
• Full supervision of the operation of “Wahid Chai” branches and ensuring their compliance with approved policies and standards.
• Monitoring operational performance and sales daily, analyzing reports, and providing improvement recommendations.
• Acting as the owner's deputy in monitoring workflow and making daily administrative decisions.
• Training and developing branch employees and ensuring their operational and administrative readiness.
• Quality control and customer service, and direct intervention in case of complaints or deviations.
• Contributing to the development of operational processes and setting expansion plans.

Second: Marketing Tasks
• Supervising the implementation of marketing campaigns on the ground and through social media.
• Coordinating with the marketing team or external parties to design marketing content and visual identity.
• Suggesting seasonal or permanent marketing ideas that enhance brand presence.
• Working to increase the number of customers, improve visit frequency, and increase the average invoice amount.

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Qualifications and Requirements:
• Suitable experience in the field of restaurants and cafes.
• Ability to lead, make decisions, and take responsibility.
• Excellent skills in communication, planning, team management, and problem-solving.
• Preference for those with experience in establishing or operating start-up or expansion projects.
• Preference for those with experience and knowledge in tea beverages and cold drinks.