Call Center Agent

Tasks and Responsibilities:

• Receiving customer inquiries via phone, chat, and email.

• Executing, modifying, and canceling hotel and apartment reservations.

• Following up on customer requests and ensuring reservations are completed correctly.

• Handling complaints and resolving issues in a professional and timely manner.

• Coordinating with service providers and travel companies as needed.

• Updating customer and reservation data within the system.

• Achieving customer satisfaction and maintaining service quality.

Required Qualifications:

• Saudi nationality.

• Diploma or bachelor's degree (preferably in tourism, management, or a related field).

• Previous experience in customer service or reservations is an added advantage.

• High communication and customer service skills.

• Proficiency in using computers and electronic systems.

• Ability to work under pressure and manage time effectively.

• Good command of the English language is preferred.

Required Skills:

• Politeness and good manners.

• Quick response and problem-solving.

• Accuracy and attention to detail.

• Ability to work within a team.

• Basic persuasion skills.

Working Hours:
Shifts / full-time as per operational needs.

Benefits:

• Competitive salary.

• Incentives and rewards.

• Professional work environment.

• Opportunities for career development and continuous training.