Call Center Agent📣 Job Ad

Join Our Team as a Call Center Representative!
At the National Company for Business Solutions (NCBS), we are looking for dynamic individuals to fill the role of Call Center Representative. This is a fantastic opportunity for fresh graduates seeking to embark on a rewarding career in customer service and communication.

Key Responsibilities:

• Handle inbound and outbound customer calls professionally and efficiently.
• Provide accurate information and resolve customer issues to ensure high levels of satisfaction.
• Document customer interactions using our call center systems.
• Escalate complex issues when necessary.
• Maintain up-to-date knowledge of company products and services.

Key Skills:

• Strong verbal communication skills and active listening abilities.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• Basic computer skills; familiarity with CRM software is a plus.
• Fluency in spoken and written English; additional languages are a plus.

Become part of a company that values your potential and is dedicated to your growth in the customer relations field!

Join Zinco as a Call Center Agent!
We are looking for dedicated Saudi nationals to fill multiple entry-level positions in our customer service department.

Key Responsibilities:

• Responding to customer inquiries effectively.
• Providing technical support and after-sales service.
• Ensuring customer satisfaction with our products and services.

Work Schedule:

• 8-hour shifts, with a monthly rotation between morning and evening shifts.
• Work hours: 8 AM to 9 PM, 6 days a week with Fridays off.

Requirements:

• Excellent communication skills.
• Proficiency in computer and customer service systems.
• Previous experience in customer service is preferred.
• Saudi nationality required.

Job Responsibilities
Providing high-quality customer service through managing incoming and outgoing calls, accurately processing service requests and complaints, and ensuring timely follow-up in accordance with company standards and customer satisfaction objectives.

Main Responsibilities

• Receiving calls from the toll-free number and identifying customer needs.
• Creating detailed service tickets in the Cloud for Customers (C4C) system.
• Assigning the tickets to the relevant departments and following up to ensure timely resolution.
• Managing voicemail and calls to respond to customer inquiries.
• Implementing external call campaigns for follow-ups, surveys, or promotional activities.

Development and Performance
Participating in ongoing training sessions to enhance product knowledge and service skills, and striving to achieve individual and collective performance objectives.

Academic Qualification
Diploma certificate in any relevant field

Work Experience
Beginner - 02 years