Call Center Agent

Customer service and appointment coordination staff required with effective communication skills, the ability to work as part of a team, and commitment.

• Receiving customer calls and responding to their inquiries accurately and politely.
• Providing clear information about products or services.
• Handling complaints and issues quickly and effectively, and escalating complex cases to the relevant management.
• Following up on customer requests and ensuring proper closure.
• Entering and updating customer data in the system.
• Working to improve the customer experience by listening to their feedback.
• Adhering to the company's policies and procedures.
• Preparing periodic reports on customer complaints and their patterns to assist management in improving services.

Customer service employees are responsible for receiving customer inquiries and responding to them professionally, handling requests and complaints, and providing the necessary support to ensure customer satisfaction and achieve the highest quality standards in service delivery, in accordance with the company's policies and standards, and it is preferable that they have experience in the recruitment field.