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SalarySalarySR 2,000 / Month
Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationAl Olaya, Riyadh
Wanted a female customer service representative, Saudi only. From Riyadh, the main tasks include receiving customer calls and responding to inquiries. Coordinating service requests and after-sales services. Following up on customer complaints and working to resolve them to achieve their satisfaction. Supporting the administrative team with periodic reports on customer service performance. Working from the company's headquarters and not online. Conditions (essential requirement): Previous experience in the field of customer service. Those with experience are requested to send their CV.

Requirements

  • For Saudis Only
  • Requires 2-5 Years experience
  • Intermediate in English
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Join Our Team as a Call Center Representative
At alfanar, we pride ourselves on our commitment to providing exceptional customer service and support. Our Call Center Representatives play a vital role in connecting with our clients and assisting them with their inquiries regarding our real estate projects.

Job Purpose:
As a Call Center Representative, you'll handle incoming and outgoing calls, assist customers with their inquiries, provide information about available properties, and support our sales team by booking appointments and following up with potential clients.

Key Accountability Areas:
  • Customer Service:
    • Answer calls and respond professionally to customer questions.
    • Provide details about available properties and project locations.
    • Handle customer complaints or direct them accordingly.
  • Sales Support:
    • Book appointments for the sales team with interested clients.
    • Follow up with leads to assess interest and update records.
  • Records & Reporting:
    • Maintain accurate records of calls and customer interactions.
  • Marketing Support:
    • Assist marketing campaigns by making promotional calls as needed.

Role Accountability:
As part of your responsibilities, you will:
  • Utilize resources effectively to meet business objectives.
  • Provide periodic reports on project statuses and task execution.
  • Solve operational issues and escalate complex problems when required.
  • Ensure compliance with company policies and health, safety and environmental procedures.

Qualifications:
• Diploma Degree in Administration or related field.
• Experience is welcomed but fresh graduates (02 years) are also encouraged to apply.

Join us in driving success through quality service and innovation at alfanar! For more information about our company, please visit
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breifcase0-1 years

locationRiyadh

20 days ago