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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationWest Suwaidi, Riyadh
We are looking for a customer service representative to join our call center team, where you will be responsible for responding to customer inquiries, solving their problems, and providing the necessary assistance over the phone in a professional and polite manner. This position requires excellent communication skills and the ability to handle work pressure and solve problems efficiently, in addition to proficiency in using customer relationship management systems and accurately documenting calls. The ideal candidate should possess high patience and the ability to work as part of a team to achieve customer satisfaction goals and provide exceptional customer service that reflects the values of the company.

Requirements

  • For Saudis Only
  • Requires 2-5 Years experience
  • Intermediate in English

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ممثل مبيعات هاتفية (عقارات) - شفت مسائي

الهدف من الوظيفة

استلام وتصنيف طلبات العملاء المهتمين بالعقارات، وتقديم شرح وافٍ للمشاريع، وتحويل المكالمة من "مجرد استفسار" إلى "موعد زيارة أو معاينة".

المهام المختصرة:

  • استقبال الاستفسارات: الرد على الاتصالات الواردة بخصوص الوحدات العقارية المعروضة.

  • شرح المشاريع: تقديم تفاصيل دقيقة عن المواقع، المساحات، الأسعار، وخطط الدفع.

  • فلترة العملاء (Lead Qualification): تحديد مدى جدية العميل وقدرته الشرائية قبل تحويله لفريق المبيعات الميداني.

  • تحديد المواعيد: التنسيق مع العملاء لجدولة زيارات للمواقع أو المكاتب.

  • المتابعة المستمرة: معاودة الاتصال بالعملاء المهتمين الذين لم يتخذوا قراراً بعد.

المتطلبات:

  • مهارة الإقناع: القدرة على إبراز مميزات العقار بأسلوب جذاب.

  • الصبر واللباقة: التعامل مع استفسارات العملاء المتكررة بمرونة عالية.

  • المعرفة العقارية: سرعة استيعاب تفاصيل المشاريع والأنظمة التمويلية.

  • التفرغ للمساء: الالتزام بساعات العمل المسائية (وقت ذروة اتصالات العملاء).

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