Call Center Agent

in Mixer

about 2 months ago

	Salary	2,000 / Month
	Contract Type	Full-time
	Workplace type	On-site
	Location	Al Shifa, Riyadh

Exceptional job opportunity in Riyadh!

Customer Call Center - Muxar Company for Audio Systems

📍 Location: Riyadh – Al-Shafa district

🕓 Position: Call Center / Customer Service / Following up and responding to customers on social media platforms

We are looking for a cooperative and professional employee to join our customer service team at Muxar Company for Audio Systems.

The responsibilities include:

Responding to customers and their inquiries.

Managing customer messages across platforms such as Instagram, WhatsApp, and Snapchat.

Coordinating with other departments and providing a distinguished customer experience.

Requirements:

Fluency in the Saudi dialect and dealing with customers in a polite manner.

Previous experience in the same field is preferred.

Seriousness, commitment, and good time management skills.

Ability to use social media platforms.

Benefits:

Good working environment.

Development and training in electronics.

Monthly salary + incentives (to be determined after booking).

📝 Application Method:

For interested candidates, please send your CV to the following number via WhatsApp:

[ 05******** ]

Join us and be part of the connection brand in the field of electronics in Saudi Arabia.

Requirements

Requires 2-5 Years experience

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Job Summary:

The customer service representative is responsible for providing professional and effective support and assistance to customers, whether via phone, email, live chat, or social media. This role aims to ensure customer satisfaction and resolve their issues and inquiries effectively, reflecting a positive image of the company.

Main Responsibilities:

Interacting with Customers: Responding to customer inquiries and providing necessary assistance in a friendly and professional manner.
Problem Solving: Handling customer complaints and finding suitable solutions in a timely manner, escalating complex issues to senior management when necessary.
Providing Information: Supplying customers with accurate and complete information about the company's products or services.
Documenting Data: Recording all interactions with customers, complaints, and solutions in a dedicated database.
Follow-up: Following up with customers after service provision to ensure their satisfaction and fully resolve their issues.
Internal Collaboration: Working with other teams within the company (such as sales and technical support) to ensure the best possible service delivery.
Achieving Goals: Contributing to achieving the customer service department’s goals related to key performance indicators (KPIs) such as customer satisfaction rate and response time.