Customer Services Manager📣 Job Ad

in Zenhr

about 24 hours ago

	Contract Type	Full-time
	Workplace type	On-site
	Location	Riyadh

Join ZenHR as a Customer Success Manager!

We're in search of a passionate and motivated Customer Success Manager to enhance our team aimed at driving digital transformation across the MENA region.

About ZenHR:
ZenHR isn’t just another HR software; it’s a transformative experience tailored to provide peace of mind to HR departments and employees alike. Our award-winning, cloud-based HRMS addresses all stages of the HR value chain. Led by a youthful and enthusiastic team, we pride ourselves on continuous innovation and adaptation to the latest HR trends. Our hiring process emphasizes diversity, women empowerment, and inclusive culture.

What We Offer:

Flexible working hours with the option for remote work
Health insurance coverage from day one
Access to mental health sessions, both online and in-person
A supportive and engaging work atmosphere
A vibrant culture with amazing colleagues

Your Role:
As a Customer Success Manager, you will:

Achieve customer goals and enhance the customer journey.
Maintain a high retention ratio and revenue growth through upselling and cross-selling.
Build partnerships with clients while managing the customer health score and NPS.
Conduct meetings and reviews to align with client needs and gather feedback.
Guide customers from onboarding through to ongoing support.
Participate in formulating customer success strategies.

Who You Are:
You possess:

3-7 years' experience in relevant fields such as customer success or business development.
A Bachelor’s degree in IT, Business Administration, Marketing, or related disciplines.
Experience in SaaS and a proven track record in achieving targets.
Fluent in both English and Arabic.

This position offers an exciting opportunity to contribute to a leading company in the region.
Join us in making a significant difference in the HR domain!

Requirements

Requires 2-5 Years experience

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