Customer Services Manager📣 Job Ad

• Model Application Analysis and Diagnosis: Analyze LLM performance in inference, generation, and moderation, and replicate customer-reported bad cases.
• Model Optimization and Tuning Support: Provide optimization suggestions like Prompt Engineering and Finetuning; collaborate with internal teams on model tuning, especially for Arabic processing.
• Front-line Technical Support and Consulting: Provide professional technical support on MaaS platform usage, model selection, API calling, and cost optimization.
• Performance and Cost Monitoring: Monitor key performance indicators (such as TPM, TTFT, success rate) and provide cost-effective model combination strategies.
• Cross-Cultural Communication and Collaboration: Utilize language advantages to accurately understand customer needs in Arabic scenarios, ensuring lossless communication.

• LLM-related project experience (such as model evaluation, development, optimization, or technical support); experience in MaaS platforms or large AI companies is preferred.
• Deep understanding of underlying LLM logic (Transformer, Tokenization, inference processes); experience in Prompt Engineering; familiar with model evaluation metrics and knowing deep learning on mainstream frameworks (TensorFlow, PyTorch).
• Language: Mandarin: Native speaker level, used for highly efficient internal team collaboration. English: Fluent in spoken and written English, capable of participating in technical communication and reading/writing technical documents. Proficient in Arabic reading and writing, capable of processing and analyzing Arabic language.
• On-site resident support at customer site; short-term business travel may be required.
• Able to accept 7x24 on-call schedules, responding quickly to urgent customer needs.
• Respect and understand local Saudi laws, regulations, business culture, and social customs.
• Possess a high awareness of data security and privacy protection, strictly complying with company and customer data regulations.

Job Title:
Investor Relations and Events Manager

Work Location:
Riyadh

Job Description:
We are looking for a professional leadership personality with high communication and relationship-building skills to fully manage and organize the Investor Club's events and evenings, attracting investors and entrepreneurs, and creating a unique experience for attendees, with the ability to manage events professionally and achieve continuous growth in the network of relationships and memberships.

Tasks and Responsibilities:

• Full supervision of organizing and managing the Investor Club's events and evenings.
• Welcoming guests and investors and building long-term professional relationships with them.
• Attracting new investors and businessmen to attend events and join the club.
• Coordinating with speakers, partners, sponsors, and participating projects.
• Managing the events schedule and ensuring they are executed professionally and with high quality.
• Following up with attendees and communicating with them before and after events.
• Supervising the organizing team and ensuring the site and services are ready.
• Preparing periodic reports on the results of the events, attendance numbers, and resulting partnership opportunities.
• Developing new ideas for events and investment programs to increase interaction and growth.
• Representing the club professionally in front of investors, partners, and various entities.
• Following up on memberships and public relations and activating the club's communication network.

Required Qualifications:

• Social and articulate personality with a strong presence.
• Experience in event management, public relations, or business development.
• High ability in persuasion, negotiation, and relationship building.
• Excellent communication and customer service skills.
• Ability to work under pressure and organize multiple tasks simultaneously.
• Preferably having a network of relationships with investors and entrepreneurs within Saudi Arabia.
• Proficiency in using WhatsApp, communication platforms, and organizational and follow-up tools.

Benefits:

• Working in a professional investment environment with a strong network of relationships.
• Opportunities for growth and career expansion.
• Performance-related bonuses and incentives linked to event management success.
• Direct presence in the investors and entrepreneurs community.