
Customer Services Specialist📣 Job Ad
in Al Khayyat Investments (aki)
14 days ago

Contract Type | Full-time | |
Workplace type | On-site | |
Location | Riyadh |
Job Purpose:
As a Customer Service Executive, you will be responsible for supporting sales execution by addressing customers’ enquiries and monitoring stock levels to facilitate on-time delivery.
Reports to:
Manager Demand & Supply Operations - KSA
Key Accountabilities:
Skills, Experience & Qualification:
As a Customer Service Executive, you will be responsible for supporting sales execution by addressing customers’ enquiries and monitoring stock levels to facilitate on-time delivery.
Reports to:
Manager Demand & Supply Operations - KSA
Key Accountabilities:
- Receive, file & register customer LPO’s to manage sales execution.
- Generate timely sales orders in Oracle system to eliminate late deliveries.
- Resolve customer complaints to achieve customer satisfaction.
- Monitor stock levels and send reports to management to minimize out of stock situations.
- Communicate with Logistics Department to follow up on orders placed by management.
- Communicate & follow up with warehouse staff for on-time delivery to customers.
- Assist principal companies & internal managers with diverse types of reports to ensure proper information flow.
- Attend telephone calls through the toll-free number by customers to execute their enquiries.
- Support Field Force Team with orders, reports, and sales to facilitate agile deliveries to customers.
Skills, Experience & Qualification:
- Bachelor’s degree preferably in pharmacy or equivalent degree.
- Minimum 1 year of experience in pharma industry.
- KSA experience is a MUST.
- Saudi nationals are preferred for this role.
- Strong communication skills, time management, and telephone etiquette.
- Cross-Cultural agility, emotional intelligence, and conflict resolution.
Requirements
- For Saudis Only
- No experience required
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