Customer Services Specialist📣 Job Ad

Join Amazon as a Customer Service Associate
As an Amazon Customer Service Associate, your role is to prevent issues, resolve queries, and delight our customers. You will serve as the first point of contact for our Saudi customers in both Arabic and English, answering their requests through phone, chat, or email. Your interactions will cover various topics including order inquiries, product questions, payment matters, and website guidance.

What to Expect:

• This role requires variable working hours to match customer needs, with operating hours from 8 AM to 10 PM, Monday to Sunday.
• A work week will consist of a minimum of 40 hours, and schedules will be provided 12 weeks in advance. Be prepared for changes every 14 weeks and potentially working on national holidays.

Required Skills:

• Hard-working, articulate, and detail-oriented.
• Customer-focused with the ability to handle diverse situations.
• Rapid learning capability and comfort with multitasking in a fast-paced environment.

Benefits:

• Medical insurance for employees and their families.
• Employee discounts on Amazon products.
• Life insurance and nursery benefits.
• Comprehensive training and skill development opportunities.

Qualifications:

• Saudi national, minimum age 18 years.
• High school diploma or equivalent.
• Proficient in Arabic and English, both written and oral.
• Experience in using computers is required.
• Flexibility to work varying shifts, including weekends and holidays.

Preferred:

• 6+ months of experience in Contact Centers or BPO in voice support.

We welcome all Saudi nationals to apply and participate in an inclusive culture that values every individual.