
Customer Services Specialist📣 Job Ad
in Sifi
about 15 hours ago

Contract Type | Full-time | |
Workplace type | On-site | |
Location | Riyadh |
Join SiFi as a Customer Support Specialist!
SiFi is a leading corporate expense management platform dedicated to empowering accounting teams with seamless control over corporate spending. We're looking for a Customer Support Specialist to provide exceptional technical and product-related assistance to our valued customers.
About The Role:
The Customer Support Specialist will diagnose and resolve technical problems, respond to customer inquiries, and ensure that users can effectively utilize SiFi's products and services. This position requires a strong technical aptitude, problem-solving skills, and excellent communication abilities.
Key Responsibilities:
Requirements:
SiFi is a leading corporate expense management platform dedicated to empowering accounting teams with seamless control over corporate spending. We're looking for a Customer Support Specialist to provide exceptional technical and product-related assistance to our valued customers.
About The Role:
The Customer Support Specialist will diagnose and resolve technical problems, respond to customer inquiries, and ensure that users can effectively utilize SiFi's products and services. This position requires a strong technical aptitude, problem-solving skills, and excellent communication abilities.
Key Responsibilities:
- Respond to customer inquiries via phone, email, or chat.
- Diagnose and resolve technical issues related to SiFi's platform.
- Provide step-by-step guidance for troubleshooting common problems.
- Document customer interactions and solutions in our CRM.
- Escalate complex issues to the engineering or product teams as needed.
- Follow up with customers to ensure issue resolution and satisfaction.
- Contribute to support documentation and knowledge base articles.
- Stay updated with SiFi's product changes and technical specifications.
Requirements:
- Bachelor's degree in a technical field (Computer Science, IT) or equivalent experience.
- 1+ year of experience in a technical support role, preferably in software or FinTech.
- Strong technical aptitude and problem-solving skills.
- Excellent verbal and written communication skills in English and preferably Arabic.
- Familiarity with troubleshooting software and web applications.
- Good understanding of basic networking concepts.
Requirements
- No experience required
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