Customer Services Specialist📣 Job Ad

Join Us at Johnson & Johnson MedTech as a Senior Customer Service Representative
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured. As part of our team, you will play a strategic role in overseeing customer data analysis and spearheading initiatives for JNJ customers in Saudi Arabia.

Key Responsibilities:

• Customer Experience & Service Excellence: Champion exceptional customer service while managing inquiries related to orders, deliveries, and product information.
• CRM & Data Management: Oversee the Salesforce CRM system, ensuring effective usage and data quality.
• Project Management & Continuous Improvement: Lead local projects focused on customer experience and efficiency.
• Operational Support & Coordination: Support supply chain activities and coordinate order fulfillment.
• Analysis & Reporting: Analyze customer data to identify improvement opportunities.

Qualifications:
- Relevant Bachelor’s degree or equivalent experience
- 4+ years' experience in Data Management, preferably within the healthcare or consumer industry
- Strong analytical and decision-making skills
- Proficiency in English & Arabic

Join Us! If you are a motivated individual with a passion for customer service and healthcare innovation, we invite you to apply.

Join RedBox Technologies as a Customer Service Specialist! Our company is a leading player in the logistics industry in Saudi Arabia, dedicated to transforming the delivery experience with innovative smart locker solutions.

As a Customer Service Specialist, you will be pivotal in ensuring customer satisfaction and loyalty. Your main responsibilities include:

• Responding promptly to customer inquiries via phone, email, or chat.
• Providing accurate information regarding products, services, and order statuses.
• Addressing complaints and issues with professionalism and empathy.
• Collaborating with other departments to resolve customer concerns effectively.
• Maintaining accurate records of customer interactions and transactions.
• Identifying opportunities for process improvements.
• Staying updated with company policies and procedures.
• Contributing to a positive team environment.

Requirements:

• Bachelor's degree in business, communications, or a related field.
• Proven experience in customer service, preferably in logistics or e-commerce.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities with attention to detail.
• Ability to work in a fast-paced environment.

Benefits: We offer private health insurance and a performance bonus to our team members.

Join Lalamove as a Customer Service Associate!
At Lalamove, we are a leading global on-demand delivery platform, committed to empowering communities by making delivery fast, simple, and affordable. We serve millions of orders every day with over 1800 employees across Asia and LATAM. We are excited to expand our services to Riyadh and are looking for passionate Customer Service Associates to be part of our team.

What You’ll Do:

• Serve as the first point of contact for incoming customer inquiries and requests via phone, email, and chat.
• Support frontline Customer Service operation teams to ensure operational excellence and excellent customer service.
• Troubleshoot and resolve technical issues, collaborating with other teams as needed.
• Produce accurate reports and identify root causes to improve team performance and service quality.
• Complete ad-hoc assignments from the Customer Experience Functional team.
• Initiate projects to enhance customer satisfaction and meet business requirements.

Requirements:

• Advanced skills in Excel and PowerPoint.
• Good communication skills in Arabic and basic communication in English.

At Lalamove, we respect your privacy and are committed to protecting your personal data.