Customer Services Specialist📣 Job Ad

in Johnson & Johnson Medtech

1 day ago

	Contract Type	Full-time
	Workplace type	On-site
	Location	Riyadh

Join Us at Johnson & Johnson MedTech as a Senior Customer Service Representative
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured. As part of our team, you will play a strategic role in overseeing customer data analysis and spearheading initiatives for JNJ customers in Saudi Arabia.

Key Responsibilities:

Customer Experience & Service Excellence: Champion exceptional customer service while managing inquiries related to orders, deliveries, and product information.
CRM & Data Management: Oversee the Salesforce CRM system, ensuring effective usage and data quality.
Project Management & Continuous Improvement: Lead local projects focused on customer experience and efficiency.
Operational Support & Coordination: Support supply chain activities and coordinate order fulfillment.
Analysis & Reporting: Analyze customer data to identify improvement opportunities.

Qualifications:
- Relevant Bachelor’s degree or equivalent experience
- 4+ years' experience in Data Management, preferably within the healthcare or consumer industry
- Strong analytical and decision-making skills
- Proficiency in English & Arabic

Join Us! If you are a motivated individual with a passion for customer service and healthcare innovation, we invite you to apply.

Requirements

No experience required

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