img
Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh
Join Us at Johnson & Johnson MedTech as a Senior Customer Service Representative
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured. As part of our team, you will play a strategic role in overseeing customer data analysis and spearheading initiatives for JNJ customers in Saudi Arabia.

Key Responsibilities:
  • Customer Experience & Service Excellence: Champion exceptional customer service while managing inquiries related to orders, deliveries, and product information.
  • CRM & Data Management: Oversee the Salesforce CRM system, ensuring effective usage and data quality.
  • Project Management & Continuous Improvement: Lead local projects focused on customer experience and efficiency.
  • Operational Support & Coordination: Support supply chain activities and coordinate order fulfillment.
  • Analysis & Reporting: Analyze customer data to identify improvement opportunities.

Qualifications:
- Relevant Bachelor’s degree or equivalent experience
- 4+ years' experience in Data Management, preferably within the healthcare or consumer industry
- Strong analytical and decision-making skills
- Proficiency in English & Arabic

Join Us! If you are a motivated individual with a passion for customer service and healthcare innovation, we invite you to apply.

Requirements

  • No experience required

Similar Jobs

Customer Services Specialist

📣 Job Ad

Eleganci

Full-time
Join our team as a Customer Service Specialist!
We are looking for a dedicated Customer Service Specialist to be a part of our dynamic team at Elegaci | إليجسي in Riyadh.

Role Overview:
This full-time on-site role involves handling day-to-day tasks crucial for maintaining high customer satisfaction. Your responsibilities will include:
  • Responding to customer inquiries and resolving complaints.
  • Providing comprehensive product and service information.
  • Ensuring overall customer satisfaction through excellent service.
  • Maintaining accurate customer records and performing follow-ups.
  • Supporting customers via phone calls and other communication channels.

Qualifications:
The ideal candidate should possess:
  • Strong proficiency in Customer Support and Customer Service.
  • Excellent customer satisfaction and experience management skills.
  • Outstanding phone etiquette and communication abilities.
  • Effective multitasking and time management skills.
  • Experience in a customer-facing role is an advantage.
  • A high school diploma or equivalent; a Bachelor's degree is a plus.

At Elegaci, our mission is to provide high-level medical services. Join us in making a difference!

breifcase0-1 years

locationRiyadh

22 days ago

Customer Services Specialist

📣 Job Ad

RedBox Technologies

SR 11,000 / Month dotFull-time
Join RedBox Technologies as a Customer Service Specialist! Our company is a leading player in the logistics industry in Saudi Arabia, dedicated to transforming the delivery experience with innovative smart locker solutions.

As a Customer Service Specialist, you will be pivotal in ensuring customer satisfaction and loyalty. Your main responsibilities include:
  • Responding promptly to customer inquiries via phone, email, or chat.
  • Providing accurate information regarding products, services, and order statuses.
  • Addressing complaints and issues with professionalism and empathy.
  • Collaborating with other departments to resolve customer concerns effectively.
  • Maintaining accurate records of customer interactions and transactions.
  • Identifying opportunities for process improvements.
  • Staying updated with company policies and procedures.
  • Contributing to a positive team environment.

Requirements:
  • Bachelor's degree in business, communications, or a related field.
  • Proven experience in customer service, preferably in logistics or e-commerce.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities with attention to detail.
  • Ability to work in a fast-paced environment.

Benefits: We offer private health insurance and a performance bonus to our team members.

breifcase0-1 years

locationRiyadh

27 days ago

Customer Services Specialist

📣 Job Ad

Zinco | زينكو

Full-time
Join Our Team as a Customer Service Specialist!
We are looking for a distinguished Customer Service Specialist to join our team. Your main responsibilities will include communicating with customers and resolving their issues in a professional and quick manner, as well as providing support and consultation regarding products or services.

Key Responsibilities:
  • Respond to customer inquiries via telephone, email, or live chat.
  • Provide effective solutions to any problems customers may face.
  • Follow up on customer inquiries until resolution is achieved.
  • Update the customer database and document cases.
  • Deliver exceptional service to enhance customer satisfaction and loyalty.

Qualifications:
  • Bachelor's degree in the required field or equivalent.
  • Previous experience in customer service (preferred).
  • Excellent communication skills and flexibility in dealing with various cases.
  • Proficient in using computers and Customer Relationship Management (CRM) software.
  • Able to work under pressure and solve problems effectively.

Benefits:
  • Competitive salary.
  • Stimulating and supportive work environment.
  • Opportunities for training and professional development.

breifcase0-1 years

locationRiyadh

22 days ago

You may also like