
Customer Services Specialist📣 Job Ad
in Redbox Technologies
21 days ago

Salary | ![]() | |
Contract Type | Full-time | |
Workplace type | On-site | |
Location | Riyadh |
Join RedBox Technologies as a Customer Service Specialist! Our company is a leading player in the logistics industry in Saudi Arabia, dedicated to transforming the delivery experience with innovative smart locker solutions.
As a Customer Service Specialist, you will be pivotal in ensuring customer satisfaction and loyalty. Your main responsibilities include:
Requirements:
Benefits: We offer private health insurance and a performance bonus to our team members.
As a Customer Service Specialist, you will be pivotal in ensuring customer satisfaction and loyalty. Your main responsibilities include:
- Responding promptly to customer inquiries via phone, email, or chat.
- Providing accurate information regarding products, services, and order statuses.
- Addressing complaints and issues with professionalism and empathy.
- Collaborating with other departments to resolve customer concerns effectively.
- Maintaining accurate records of customer interactions and transactions.
- Identifying opportunities for process improvements.
- Staying updated with company policies and procedures.
- Contributing to a positive team environment.
Requirements:
- Bachelor's degree in business, communications, or a related field.
- Proven experience in customer service, preferably in logistics or e-commerce.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities with attention to detail.
- Ability to work in a fast-paced environment.
Benefits: We offer private health insurance and a performance bonus to our team members.
Requirements
- No experience required
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