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SalarySalarySR 11,000 / Month
Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh
Join RedBox Technologies as a Customer Service Specialist! Our company is a leading player in the logistics industry in Saudi Arabia, dedicated to transforming the delivery experience with innovative smart locker solutions.

As a Customer Service Specialist, you will be pivotal in ensuring customer satisfaction and loyalty. Your main responsibilities include:
  • Responding promptly to customer inquiries via phone, email, or chat.
  • Providing accurate information regarding products, services, and order statuses.
  • Addressing complaints and issues with professionalism and empathy.
  • Collaborating with other departments to resolve customer concerns effectively.
  • Maintaining accurate records of customer interactions and transactions.
  • Identifying opportunities for process improvements.
  • Staying updated with company policies and procedures.
  • Contributing to a positive team environment.

Requirements:
  • Bachelor's degree in business, communications, or a related field.
  • Proven experience in customer service, preferably in logistics or e-commerce.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities with attention to detail.
  • Ability to work in a fast-paced environment.

Benefits: We offer private health insurance and a performance bonus to our team members.

Requirements

  • No experience required

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Join SiFi as a Customer Support Specialist!
SiFi is a leading corporate expense management platform dedicated to empowering accounting teams with seamless control over corporate spending. We're looking for a Customer Support Specialist to provide exceptional technical and product-related assistance to our valued customers.

About The Role:
The Customer Support Specialist will diagnose and resolve technical problems, respond to customer inquiries, and ensure that users can effectively utilize SiFi's products and services. This position requires a strong technical aptitude, problem-solving skills, and excellent communication abilities.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, or chat.
  • Diagnose and resolve technical issues related to SiFi's platform.
  • Provide step-by-step guidance for troubleshooting common problems.
  • Document customer interactions and solutions in our CRM.
  • Escalate complex issues to the engineering or product teams as needed.
  • Follow up with customers to ensure issue resolution and satisfaction.
  • Contribute to support documentation and knowledge base articles.
  • Stay updated with SiFi's product changes and technical specifications.

Requirements:
  • Bachelor's degree in a technical field (Computer Science, IT) or equivalent experience.
  • 1+ year of experience in a technical support role, preferably in software or FinTech.
  • Strong technical aptitude and problem-solving skills.
  • Excellent verbal and written communication skills in English and preferably Arabic.
  • Familiarity with troubleshooting software and web applications.
  • Good understanding of basic networking concepts.

breifcase0-1 years

locationRiyadh

21 days ago