Customer Services Specialist📣 Job Ad

Job Purpose:
As a Customer Service Executive, you will be responsible for supporting sales execution by addressing customers’ enquiries and monitoring stock levels to facilitate on-time delivery.

Reports to:
Manager Demand & Supply Operations - KSA

Key Accountabilities:

• Receive, file & register customer LPO’s to manage sales execution.
• Generate timely sales orders in Oracle system to eliminate late deliveries.
• Resolve customer complaints to achieve customer satisfaction.
• Monitor stock levels and send reports to management to minimize out of stock situations.
• Communicate with Logistics Department to follow up on orders placed by management.
• Communicate & follow up with warehouse staff for on-time delivery to customers.
• Assist principal companies & internal managers with diverse types of reports to ensure proper information flow.
• Attend telephone calls through the toll-free number by customers to execute their enquiries.
• Support Field Force Team with orders, reports, and sales to facilitate agile deliveries to customers.

Skills, Experience & Qualification:

• Bachelor’s degree preferably in pharmacy or equivalent degree.
• Minimum 1 year of experience in pharma industry.
• KSA experience is a MUST.
• Saudi nationals are preferred for this role.
• Strong communication skills, time management, and telephone etiquette.
• Cross-Cultural agility, emotional intelligence, and conflict resolution.

Join KILONEWTONS as a Customer Service Representative!
We are looking for a highly motivated and customer-focused individual to join our dynamic team in Riyadh, Saudi Arabia. As a Customer Service Representative, you will play a crucial role in providing exceptional service to our clients, resolving issues, and ensuring a seamless customer experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Assist customers with product/service information, order processing, and issue resolution.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to escalate and resolve complex customer concerns.
• Provide feedback on customer needs and trends to improve service quality.
• Follow company policies and procedures to ensure customer satisfaction and brand reputation.

Requirements:

• High school diploma or equivalent (Bachelor's degree preferred).
• 12 years of experience in customer service or a related field.
• Fluency in English and Arabic (both written and spoken).
• Strong communication, problem-solving, and interpersonal skills.
• Proficiency in Microsoft Office and CRM software (*, Zendesk, HubSpot).
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.

Preferred Skills:

• Experience in e-commerce or retail customer service.
• Knowledge of Saudi market customer service standards.
• Ability to work flexible hours, including weekends if required.

Why Join KILONEWTONS?

• Competitive salary and benefits package.
• Career growth opportunities in a thriving company.
• Supportive and inclusive work environment.
• Training and professional development programs.

Join Amazon as a Customer Service Associate
As an Amazon Customer Service Associate, your role is to prevent issues, resolve queries, and delight our customers. You will serve as the first point of contact for our Saudi customers in both Arabic and English, answering their requests through phone, chat, or email. Your interactions will cover various topics including order inquiries, product questions, payment matters, and website guidance.

What to Expect:

• This role requires variable working hours to match customer needs, with operating hours from 8 AM to 10 PM, Monday to Sunday.
• A work week will consist of a minimum of 40 hours, and schedules will be provided 12 weeks in advance. Be prepared for changes every 14 weeks and potentially working on national holidays.

Required Skills:

• Hard-working, articulate, and detail-oriented.
• Customer-focused with the ability to handle diverse situations.
• Rapid learning capability and comfort with multitasking in a fast-paced environment.

Benefits:

• Medical insurance for employees and their families.
• Employee discounts on Amazon products.
• Life insurance and nursery benefits.
• Comprehensive training and skill development opportunities.

Qualifications:

• Saudi national, minimum age 18 years.
• High school diploma or equivalent.
• Proficient in Arabic and English, both written and oral.
• Experience in using computers is required.
• Flexibility to work varying shifts, including weekends and holidays.

Preferred:

• 6+ months of experience in Contact Centers or BPO in voice support.

We welcome all Saudi nationals to apply and participate in an inclusive culture that values every individual.