Customer Services Specialist📣 Job Ad

Join Us at Johnson & Johnson MedTech as a Senior Customer Service Representative
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured. As part of our team, you will play a strategic role in overseeing customer data analysis and spearheading initiatives for JNJ customers in Saudi Arabia.

Key Responsibilities:

• Customer Experience & Service Excellence: Champion exceptional customer service while managing inquiries related to orders, deliveries, and product information.
• CRM & Data Management: Oversee the Salesforce CRM system, ensuring effective usage and data quality.
• Project Management & Continuous Improvement: Lead local projects focused on customer experience and efficiency.
• Operational Support & Coordination: Support supply chain activities and coordinate order fulfillment.
• Analysis & Reporting: Analyze customer data to identify improvement opportunities.

Qualifications:
- Relevant Bachelor’s degree or equivalent experience
- 4+ years' experience in Data Management, preferably within the healthcare or consumer industry
- Strong analytical and decision-making skills
- Proficiency in English & Arabic

Join Us! If you are a motivated individual with a passion for customer service and healthcare innovation, we invite you to apply.

Join RedBox Technologies as a Customer Service Specialist! Our company is a leading player in the logistics industry in Saudi Arabia, dedicated to transforming the delivery experience with innovative smart locker solutions.

As a Customer Service Specialist, you will be pivotal in ensuring customer satisfaction and loyalty. Your main responsibilities include:

• Responding promptly to customer inquiries via phone, email, or chat.
• Providing accurate information regarding products, services, and order statuses.
• Addressing complaints and issues with professionalism and empathy.
• Collaborating with other departments to resolve customer concerns effectively.
• Maintaining accurate records of customer interactions and transactions.
• Identifying opportunities for process improvements.
• Staying updated with company policies and procedures.
• Contributing to a positive team environment.

Requirements:

• Bachelor's degree in business, communications, or a related field.
• Proven experience in customer service, preferably in logistics or e-commerce.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities with attention to detail.
• Ability to work in a fast-paced environment.

Benefits: We offer private health insurance and a performance bonus to our team members.

Join SiFi as a Customer Support Specialist!
SiFi is a leading corporate expense management platform dedicated to empowering accounting teams with seamless control over corporate spending. We're looking for a Customer Support Specialist to provide exceptional technical and product-related assistance to our valued customers.

About The Role:
The Customer Support Specialist will diagnose and resolve technical problems, respond to customer inquiries, and ensure that users can effectively utilize SiFi's products and services. This position requires a strong technical aptitude, problem-solving skills, and excellent communication abilities.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat.
• Diagnose and resolve technical issues related to SiFi's platform.
• Provide step-by-step guidance for troubleshooting common problems.
• Document customer interactions and solutions in our CRM.
• Escalate complex issues to the engineering or product teams as needed.
• Follow up with customers to ensure issue resolution and satisfaction.
• Contribute to support documentation and knowledge base articles.
• Stay updated with SiFi's product changes and technical specifications.

Requirements:

• Bachelor's degree in a technical field (Computer Science, IT) or equivalent experience.
• 1+ year of experience in a technical support role, preferably in software or FinTech.
• Strong technical aptitude and problem-solving skills.
• Excellent verbal and written communication skills in English and preferably Arabic.
• Familiarity with troubleshooting software and web applications.
• Good understanding of basic networking concepts.