img
Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh
Join Our Team as a Customer Service Supervisor!
At FURNITURE LAND CO., a leader in the home and office furniture sales industry, we are dedicated to enhancing the customer experience through exceptional pre- and post-sale services. We invite driven individuals to apply for the role of Customer Service Supervisor in Riyadh.

Primary Responsibilities:
  • Oversee daily operations of the customer service department to ensure a superior customer experience.
  • Lead the customer service team, addressing and resolving customer inquiries and issues.
  • Monitor customer reception in showrooms, ensuring courteous and professional interactions.
  • Manage exchange and return processes according to company policy.
  • Provide training to customer service staff on product knowledge and customer handling.
  • Coordinate with sales, warehouse, and logistics for efficient post-sale services.
  • Document and analyze customer feedback for continuous service improvement.
  • Prepare regular reports on team performance and customer satisfaction.

Requirements:
  • High school diploma required; university degree in Business Administration or a related field preferred.
  • At least 1 year of customer service experience, ideally in retail or furniture sector.
  • Strong communication skills with an ability to engage a diverse range of customers.
  • Proficient in MS Office and Customer Relationship Management systems.
  • Calm, polite personality with capabilities in problem-solving and time management.

Benefits:
  • 2 days off per week.
  • Monthly bonuses based on target achievements.
  • Annual salary increase upon contract renewal.
  • 21 days of annual leave.
  • Eligibility for medical insurance covering premier hospitals regionally.

Requirements

  • No experience required

Similar Jobs

Customer Services Specialist

📣 Job Ad

Keeta

Full-time
Join Our Team as a Customer Service Representative!
At Keeta, part of Meituan, we are dedicated to revolutionizing food and consumer product delivery worldwide. We are looking for enthusiastic individuals to join our customer service team in Riyadh.

What You'll Do:
  • Handle customer inquiries and complaints via phone, chat, email, or any channel that Keeta deems fit for providing support.
  • Provide detailed information about our products and services.
  • Assist customers with order placement, modifications, and cancellations.
  • Track and monitor delivery statuses, and coordinate with relevant departments to ensure timely deliveries.
  • Resolve any issues related to delivery, payment, or service dissatisfaction.
  • Maintain professionalism and brand alignment in all interactions.
  • Collect and report customer feedback to management.
  • Participate in training sessions to stay updated on product or policy changes.
  • Willingness to work in shifts that cover a 24-hour window.

What We Need From You:
  • Bachelor's degree required; recent graduates are encouraged to apply.
  • 01 years of experience; fresh graduates are welcome.
  • Saudi national.
  • Fluent in Arabic and English, with excellent communication skills.
  • Preferred typing skills of 40 WPM.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Strong problem-solving skills and a customer-focused attitude.

Why Join Keeta:
At Keeta, you will be part of an innovative and collaborative environment. We offer unique opportunities for personal and professional growth, where you can specialize in your field or gain cross-functional experience. Join us and help shape the future of food delivery!

breifcase0-1 years

locationRiyadh

8 days ago

Customer Services Specialist

📣 Job Ad

KILONEWTONS

Full-time
Join KILONEWTONS as a Customer Service Representative!
We are looking for a highly motivated and customer-focused individual to join our dynamic team in Riyadh, Saudi Arabia. As a Customer Service Representative, you will play a crucial role in providing exceptional service to our clients, resolving issues, and ensuring a seamless customer experience.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
  • Assist customers with product/service information, order processing, and issue resolution.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with internal teams to escalate and resolve complex customer concerns.
  • Provide feedback on customer needs and trends to improve service quality.
  • Follow company policies and procedures to ensure customer satisfaction and brand reputation.

Requirements:
  • High school diploma or equivalent (Bachelor's degree preferred).
  • 12 years of experience in customer service or a related field.
  • Fluency in English and Arabic (both written and spoken).
  • Strong communication, problem-solving, and interpersonal skills.
  • Proficiency in Microsoft Office and CRM software (*, Zendesk, HubSpot).
  • Ability to work in a fast-paced environment and handle multiple tasks efficiently.

Preferred Skills:
  • Experience in e-commerce or retail customer service.
  • Knowledge of Saudi market customer service standards.
  • Ability to work flexible hours, including weekends if required.

Why Join KILONEWTONS?
  • Competitive salary and benefits package.
  • Career growth opportunities in a thriving company.
  • Supportive and inclusive work environment.
  • Training and professional development programs.

breifcase0-1 years

locationRiyadh

8 days ago