Receptionist

Who we are
At Stella Stays, we’re not just another hospitality brand - we’re building the future of living. We’ve reimagined what it means to feel at home, creating tech-driven, beautifully designed spaces that people actually want to live in, whether for a few days or a few months.

We started in 2019 with a bold vision, and in just a few years, we became leaders in the space, disrupting traditional hospitality with a fresh, forward-thinking approach. Our fully furnished homes across MENA are seamlessly bookable online, ready for instant move-in, and packed with everything from high-speed WiFi to world class amenities. No paperwork, no hassle - just modern, effortless living.

Your Role
We are seeking a highly organized and detail-oriented individual to join Stella Stays as a Front Desk Receptionist in Riyadh. The ideal candidate will possess excellent management and coordination skills, ensuring smooth day-to-day operations, exceptional guest experiences, and effective communication between various stakeholders.

Responsibilities:

• Conduct daily check-in/out inspections to ensure property readiness and guest satisfaction.
• Oversee in-house inventory management and stock count to maintain adequate supplies.
• Supervise the maintenance and cleaning team, ensuring efficient scheduling and high-quality work.
• Coordinate repairs and maintenance tasks promptly to minimize disruptions to guests.
• Prepare and adhere to daily, weekly, and monthly reports on property operations and guest feedback.
• Ensure compliance with property documentation requirements and quality assurance standards.
• Respond promptly and professionally to on ground guest requests, ensuring their needs are met.
• Handle add-on service requests and coordinate with relevant service providers.
• Source and manage reliable service providers and vendors, negotiating favorable contracts.
• Maintain data control and confidentiality of sensitive information.
• Greet visitors, clients, and partners, providing a professional and welcoming atmosphere.
• Answer and direct incoming calls, taking accurate messages when necessary.
• Manage incoming and outgoing mail and packages.
• Maintain the tidiness and appearance of the reception area.
• Assist with ad hoc administrative tasks as needed.

Requirements:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
• Proven experience in Operations and Front Desk management, preferably in the hospitality industry.
• Strong organizational and multitasking abilities, with attention to detail.
• Excellent communication and interpersonal skills to interact effectively with guests and stakeholders.
• Proficient in using property management systems and other relevant software.
• Ability to work independently and make sound decisions in a fast-paced environment.

Note: This job description outlines the general nature and key responsibilities of the role but is not exhaustive. The role may require additional duties and responsibilities as assigned by the management.

Join Our Team at Fast Fit EMS!

We are seeking a dedicated Receptionist to become part of our team at Fast Fit EMS Fitness, the market leader and largest provider of EMS services in Saudi Arabia. With a commitment to excellence and innovation, we have expanded to 11 branches across major cities including Jeddah, Riyadh, and Khobar. This role offers an opportunity to work in a dynamic environment with numerous benefits for our employees.

Responsibilities:

• Greet visitors and clients warmly and direct them to their desired location within the facility.
• Offer basic information about the products or services provided and address client inquiries.
• Route incoming calls to the appropriate departments and handle simple inquiries over the phone.
• Address complaints professionally, striving to resolve them promptly.
• Organize the schedule for pre-booked appointments to ensure no overlaps.
• Work to resolve client issues related to services or products offered.
• Provide extra assistance to clients and maintain a positive work environment through professional interactions.

Requirements:

• High school diploma or equivalent.
• Previous experience in customer service or front desk roles (fitness or hospitality preferred).
• Friendly, professional, and confident communication skills.
• Able to handle member inquiries, registrations, and basic sales.
• Basic computer skills (booking systems, MS Office, or CRM software).
• Presentable appearance and positive attitude.

Benefits:

• Competitive salaries, benefits, and incentives.
• Comprehensive health coverage.
• Exceptional work environment with specialized training.
• Career growth opportunities.
• Opportunities on a global level.
• 30 days of paid annual leave.

If you are excited about joining the beauty and fitness industry and eager to make a positive impact, we want to hear from you!