Receptionist

Responsibilities:

Greeting Clients:Welcome clients warmly as they arrive at the salon.

Appointment Scheduling:
Manage bookings via phone, online platforms, or in-person, ensuring optimal scheduling for lash and nail technicians.

-Client Check-in and Check-out: Handle the check-in process, confirm appointments, and process payments efficiently.

-Customer Service:
Address client inquiries, provide information about services, pricing, and products, and resolve any issues or complaints.

- Salon Maintenance:
Keep the reception area tidy and organized, manage retail product displays, and assist with inventory tracking.

-Record Keeping:
Maintain accurate client records, including contact information, service history, and preferences.

-Communication:
Coordinate between clients and technicians, relay messages, and update staff on schedule changes.

-Sales Support:
Promote retail products and upsell services when appropriate.

Skills:
- Excellent interpersonal and communication skills.
- Strong organizational and multitasking abilities.
- Proficiency with scheduling software and point-of-sale (POS) systems.
- Basic knowledge of lash and nail services to answer client questions confidently.
- Professional and friendly demeanor.
- Ability to handle payments and cash register operations accurately.

Qualifications:
- Previous experience in a salon or customer service role is preferred.
- Familiarity with booking and POS software (*, Vagaro, Booker, Square).
- High school diploma or equivalent.
- Basic understanding of beauty industry terminology is a plus