Receptionist

We are seeking a professional and friendly Receptionist to serve as the first point of contact for our company, greeting visitors, managing incoming calls, and maintaining a welcoming office environment. The ideal candidate will possess excellent communication skills, multitasking abilities, and a strong commitment to providing exceptional customer service while handling various administrative duties.

Key responsibilities include:
• Welcoming visitors and directing them to appropriate departments or staff members
• Managing calls
• Scheduling appointments and maintaining electronic calendar systems
• Processing incoming and outgoing mail and packages
• Performing general administrative tasks,
• Maintaining a clean and organized reception area

Receiving Visitors and Clients:

• Welcoming visitors with a smile and professionalism.
• Directing them to the appropriate department or employee.
• Recording visitor information (in some security or official places).

Answering Phone Calls:

• Receiving and transferring calls to the appropriate employees or departments.
• Taking messages when the concerned parties are absent.

Responding to General Inquiries:

• Answering frequently asked questions from visitors or callers.
• Providing general information about the organization and its services.

Organizing Appointments and Meetings:

• Scheduling appointments for the manager or team as requested.
• Managing the calendar of meetings and room bookings (if requested).

Managing Mail and Correspondence:

• Receiving mail and parcels and distributing them.

Solitaire is a luxury shopping center that offers an exceptional experience to its visitors:

We are looking for a Visitor Relations Specialist ..

• Providing customer service by answering questions, resolving issues, and providing information about the shopping center (store locations, events, facilities).

• Solving simple visitor problems such as lost items and providing directions or handling minor complaints, while escalating complex issues to the supervisor.

• Maintaining positive interaction with visitors through clear communication and a commitment to help, along with problem-solving skills.

• Documenting interaction details with visitors and providing feedback by recording their comments and observations.

• Assisting in data collection and updating frequently asked questions (FAQs) based on visitor inquiries.

• Following the approved procedures and protocols in the shopping center to ensure a consistent experience for visitors.

• Completing assigned tasks on time and to a high standard, as delegated by the Senior Visitor Service Officer or other team members.