Receptionist

Car Rental Employee (Duties and Responsibilities)

·       Customer Reception:

1.      Welcoming customers and providing assistance upon their arrival at the car rental office.

2.      Ensuring understanding of customer needs and specific requirements to choose the appropriate vehicle.

·       Completing administrative procedures:

1.      Assisting customers in filling out necessary forms and completing requirements for car rentals.

2.      Ensuring that all paperwork and documentation are complete, including insurance, driver’s license, and credit cards.

·       Giving instructions about the car:

1.      Explaining the features of the rented car (controls, systems, fuel, etc.).

2.      Ensuring that customers know how to use the car correctly and safely.

·       Car Inspection:

1.      Inspecting the rented car with the customer to ensure its condition before and during delivery.

2.      Documenting any pre-existing damages on the car and ensuring the customer is not held liable for prior damages.

·       Managing Rental Schedule:

1.      Monitoring the reservation status and ensuring availability of cars at the specified time.

2.      Verifying pickup and return dates and providing customers with guidance regarding return times.

·       Collecting Payments:

1.      Processing payments from customers, including additional fees or specific insurances.

2.      Providing customers with receipts for financial transactions.

·       Providing Ongoing Support:

1.      Handling inquiries and complaints related to cars or service.

2.      Providing prompt and effective solutions to issues related to rented cars.

·       Compliance with Policies and Procedures:

1.      Ensuring compliance with all company policies regarding rentals, including traffic laws and safety regulations.

2.      Following routine procedures for delivering and receiving cars, and ensuring regular maintenance of vehicles.

·       Marketing and Special Offers:

1.      Promoting special offers and additional services to customers.