Customer Service Representative
in Ceremony Medical Company (eij Clinics)
about 1 month ago
| Salary | ||
| Contract Type | Full-time | |
| Workplace type | On-site | |
| Location | Al Nuzha, Riyadh |
The medical appointment coordinator is responsible for organizing and scheduling patient appointments with doctors in an effective and organized manner, ensuring a comfortable and smooth experience for patients within the medical facility, and coordinating between different departments to minimize scheduling conflicts and improve workflow.
Duties and Responsibilities:
- Receiving appointment booking requests via phone, direct attendance, or electronic systems
- Organizing and scheduling doctors' and patients' appointments on a daily and weekly basis
- Ensuring that appointments do not conflict and continuously updating schedules
- Communicating with patients to confirm appointments or reschedule them as necessary
- Accurately entering and updating patient data in the medical system
- Responding to patient inquiries and providing necessary information about medical services
- Monitoring patient attendance and organizing waiting lists
- Coordinating with medical and administrative departments to ensure smooth workflow
- Preparing periodic reports on appointments, cancellations, and no-shows
- Adhering to confidentiality policies and protecting patient data
Qualifications and Requirements:
- High school diploma, associate degree, or bachelor’s degree (preferably in health administration or a related field)
- Previous experience in reception or appointment coordination (preferably in the medical sector)
- Proficiency in using computers and medical systems
- High communication skills in Arabic and English (additional advantage)
Requirements
- GOSI Registration Required or Sponsorship Transfer
- Requires 2-5 Years experience
- Intermediate in English
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