Customer Service Representative

in Ceremony Medical Company (eij Clinics)

27 days ago

	Salary	5,000 / Month
	Contract Type	Full-time
	Workplace type	On-site
	Location	Al Nuzha, Riyadh

The medical appointment coordinator is responsible for organizing and scheduling patient appointments with doctors in an effective and organized manner, ensuring a comfortable and smooth experience for patients within the medical facility, and coordinating between different departments to minimize scheduling conflicts and improve workflow.

Duties and Responsibilities:

Receiving appointment booking requests via phone, direct attendance, or electronic systems
Organizing and scheduling doctors' and patients' appointments on a daily and weekly basis
Ensuring that appointments do not conflict and continuously updating schedules
Communicating with patients to confirm appointments or reschedule them as necessary
Accurately entering and updating patient data in the medical system
Responding to patient inquiries and providing necessary information about medical services
Monitoring patient attendance and organizing waiting lists
Coordinating with medical and administrative departments to ensure smooth workflow
Preparing periodic reports on appointments, cancellations, and no-shows
Adhering to confidentiality policies and protecting patient data

Qualifications and Requirements:

High school diploma, associate degree, or bachelor’s degree (preferably in health administration or a related field)
Previous experience in reception or appointment coordination (preferably in the medical sector)
Proficiency in using computers and medical systems
High communication skills in Arabic and English (additional advantage)

Requirements

GOSI Registration Required or Sponsorship Transfer
Requires 2-5 Years experience
Intermediate in English

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