About the Role
W Hotels is seeking a Housekeeping Manager for its Riyadh, Saudi Arabia location. This management position is responsible for overseeing the daily operations of the Housekeeping department, and potentially Recreation/Health Club and Laundry services. The role ensures that all guest rooms, public spaces, and employee areas are maintained to high standards of cleanliness and presentation, contributing to guest satisfaction and operational efficiency.
As a key member of the W Hotels team, the Housekeeping Manager will play a crucial role in maintaining the brand's reputation for service and luxury. This position requires a proactive approach to management, attention to detail, and the ability to lead and motivate a team to achieve departmental and property-wide goals, while also managing operational budgets effectively.
Key Responsibilities
- Oversee daily shift operations of the Housekeeping department, and if applicable, Recreation/Health Club and Laundry services.
- Direct and collaborate with employees to ensure guest rooms, public spaces, and employee areas are impeccably clean and well-maintained.
- Conduct regular inspections of all areas and hold staff accountable for implementing corrective actions.
- Verify that guest room status is communicated to the Front Desk in a timely and efficient manner.
- Prepare daily work assignments by obtaining lists of rooms to be cleaned immediately and identifying prospective check-outs or discharges.
- Manage inventory of stock to ensure adequate supplies are available for all operations.
- Support and supervise an effective inspection program for all guestrooms and public spaces.
- Understand the financial impact of the department's operations and manage to achieve or exceed budgeted goals.
- Ensure all employees have the necessary supplies, equipment, and uniforms.
- Communicate areas requiring attention to staff and follow up to verify understanding and completion.
- Supervise daily Housekeeping shift operations, ensuring compliance with all housekeeping policies, standards, and procedures.
- Participate in departmental meetings and consistently communicate departmental goals to achieve desired results.
- Utilize on-the-job training tools to train new room attendants and provide necessary follow-up training.
- Establish and maintain open, collaborative relationships with employees, fostering a similar environment among the team.
- Schedule employees according to business demands and track employee time and attendance.
- Ensure employees understand their expectations and operational parameters.
- Administer property policies fairly and consistently, completing disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs).
- Supervise staffing levels to ensure guest service, operational needs, and financial objectives are met.
- Observe employee service behaviors and provide constructive feedback.
- Ensure employee recognition programs are active and implemented across all shifts.
- Participate in an ongoing employee recognition program.
- Solicit employee feedback, maintain an open-door policy, and review employee satisfaction results to address concerns.
- Participate in employee progressive discipline procedures.
- Celebrate successes and publicly acknowledge the contributions of team members.
- Set a positive example for guest relations and embody the brand's service culture.
- Participate in the development and implementation of corrective action plans to improve guest satisfaction.
- Empower employees to provide excellent customer service.
- Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
- Respond to and effectively handle guest problems and complaints.
- Strive for continuous improvement in service performance.
Qualifications and Requirements
- High school diploma or GED; 2 years of experience in housekeeping or a related professional area.
- Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major is acceptable with no prior work experience required.
Required Skills
- Housekeeping Operations
- Laundry Operations
- Recreation/Health Club Management
- Budget Management
- Human Resources Management
- Customer Service
- Leadership
- Teamwork
- Problem-Solving
Work Location and Type
This is a full-time, management position located in Riyadh, Saudi Arabia. The role is not remote.
about 1 month ago
