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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh
Join Greenberg Traurig, LLP as a Helpdesk Support Specialist!
Greenberg Traurig (GT), a global law firm with a presence in 15 countries, is offering an exciting employment opportunity within our Technology Team at our Riyadh Regional Headquarters. We value competitive compensation and an excellent benefits package along with a collaborative working environment that nurtures innovation.

Role Overview:
The Helpdesk Support Specialist plays a critical role in providing technical support for attorneys and professional staff within a 24/7 phone-based call center. This position is central to ensuring efficiency and delivering exceptional client service in a fast-paced environment.

Available Shifts:
  • 7:00 AM – 4:00 PM Riyadh Time
  • 8:00 AM – 5:00 PM Riyadh Time

Key Responsibilities:
  • Resolve complex technical issues at point of contact.
  • Utilize customer service skills to support a demanding client base.
  • Assist with departmental activities as needed.
  • Be flexible to work overtime as required.

Qualifications:
  • 3+ years of technical support experience in a law firm environment or 7+ years in a professional services organization.
  • Exceptional customer service skills; must convey technical information in easy-to-understand terms.
  • Proficient in Windows-based software, Microsoft Word, Excel, and Outlook.
  • Microsoft Office Specialist certification is desirable; A+ and Network+ certifications are also advantageous.
  • Fluent in both written and spoken English and Arabic.

Ideal Candidate:
The ideal candidate will exhibit strong problem-solving abilities, adaptability to a fast-paced environment, and excellent communication skills. If you have a dedicated work ethic and a can-do attitude, we invite you to apply to join our dynamic team!

Requirements

  • Requires 2-5 Years experience

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