Technical Support Specialist📣 Job Ad

Join Alnafitha IT as a Technical Support Specialist (ManageEngine)!
As a leading independent provider of IT services in Saudi Arabia, we are looking for a dedicated professional to join our team in Riyadh. This is an exciting opportunity to play a crucial role in managing and supporting ManageEngine tools, ensuring our clients achieve operational excellence.

About Us:
Founded in 1993, Alnafitha IT has transformed from a startup to a market leader, delivering tailored IT solutions. With a commitment to customer satisfaction, we strive to exceed expectations through innovation and strategic partnerships. Our large portfolio includes over 4,000 completed projects, reflecting our dedication to excellence in the IT domain.

Key Responsibilities:

• Administer and monitor ManageEngine products (*, ServiceDesk Plus, OpManager) to ensure optimal performance.
• Communicate with ManageEngine support for technical assistance and product updates.
• Assist in developing product roadmaps aligned with client needs.
• Create and maintain technical documentation and training materials.
• Manage IT asset inventories and ensure compliance with Change Management processes.

Qualifications:

• Bachelor's degree in Information Technology, Computer Engineering, or related field.
• 3-5 years of hands-on experience in supporting and configuring ITSM/ITOM tools, specifically ManageEngine.
• ITIL Foundation certification is required; MCSE certification is preferred.

Benefits:
At Alnafitha IT, we believe in equal employment opportunities. We do not discriminate based on any personal attributes and are committed to fostering a diverse and inclusive work environment.