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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh
Join IHG Hotels & Resorts as a Reservation Agent!
We are seeking a detail-oriented and customer-focused individual to manage guest bookings and inquiries. As part of our esteemed team, you will ensure smooth and accurate reservation processes while providing excellent guest service and contributing to maximizing room revenue.

Key Responsibilities:
  • Manage incoming reservation requests via phone, email, and online channels.
  • Provide accurate information about room availability, rates, and hotel services.
  • Process bookings promptly and accurately using our reservation system.
  • Handle guest inquiries, changes, and cancellations professionally.
  • Collaborate with Front Office and Sales teams to optimize room occupancy.
  • Maintain up-to-date knowledge of hotel policies, promotions, and distribution channels.
  • Assist with reporting and administrative tasks as needed.
  • Ensure compliance with IHG brand standards and data protection policies.

Key Skills & Experience:
  • Previous experience in hotel reservations or front office roles preferred.
  • Strong communication and customer service skills.
  • Detail-oriented with excellent organizational abilities.
  • Proficient in reservation and property management systems (PMS).
  • Ability to handle multiple tasks efficiently in a fast-paced environment.
  • Positive attitude and team player.
  • Flexibility to work shifts, including weekends and holidays.

At IHG, we value our people and guests. Join us and be part of a global family dedicated to delivering True Hospitality for Good.

Requirements

  • Requires 2-5 Years experience

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